Customer Care

[Teddixat]

@Catlady Nicole   if you have an Aspect button on your remote, you can push it and stretch the picture without distirtion

[Kitty Galore]

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@Teddixat wrote:

@Catlady Nicole   if you have an Aspect button on your remote, you can push it and stretch the picture without

@Teddixat   What is the Aspect button ,  where would it be on the remote ?  I'd like to give it a try .  

[Kitty Galore]

spoke to cable provider and they said it's not them showing the channel in this way it is where it's being telecast from,  so qvc. They put in a request to ask them if they could adjust it .  Hopefully they will .

[Catlady Nicole]

 I reached out to my provider as well (Spectrum), and they said QVC 2 isn't offered in HD, only QVC and QVC 3.  I do get Q3 so I can watch that as an alternate.  I have adjusted the aspect level in the past, but the picture quality is still blurry so it's just not a good entertainment experience, and therefore I just skip it. 

Thank you for all the info on this thread, it's been interesting to learn 

[Kitty Galore]

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@Catlady Nicole wrote:

 I reached out to my provider as well (Spectrum), and they said QVC 2 isn't offered in HD, only QVC and QVC 3.  I do get Q3 so I can watch that as an alternate.  I have adjusted the aspect level in the past, but the picture quality is still blurry so it's just not a good entertainment experience, and therefore I just skip it. 

Thank you for all the info on this thread, it's been interesting to learn 

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@Catlady Nicole   I too have spectrum ,  funny they told you it wasn't  offered in HD ,  the rep I spoke to said qvc isn't showing it in HD but they could and they put in the request .  So who knows which it is ,  seems every representative says it's the others issue 🤔. I just wish it were cause I just can't watch it like you it's not a good entertainment experience at all !   I never watch Q 3.

[Carolina925]

I never have any issue with distortion. The problem I have, with all the "extra" channels along with the other programs, is that the product they're presenting isn't what the graphics show. Watching Q2 this morning; graphics shows something I was interested in but they were presenting something totally different. I don't get that!