Customer Care

[Kitty Galore]

anyone else find that QVC 2 is not a full screen plus is elongated and looks all distorted and wonky .  It's hard to watch !  Original Q and Q 3 are normal ,  2 is not ,  I wonder why or is just my screen .

[PatMo]

Sorry about your issue with QVC2 but I just checked and my view is fine.

[PhilaLady1]

Mine is okay.  I had the same issue with Q2 for a long time.  When we traded in our cable/DVR box for the most updated version, it never happened again.  But this could be happening to you for a different reason.

[Catlady Nicole]

Yes, same for me.  It's not HD and isn't sized to fit the screen properly.  I don't watch it ever because it just looks bad, although I see things I'd like to watch in the program guide.  The visual just makes it an easy pass.

[geezerette]

You're probably getting the SD version, rather than HD.  It's from your provider. 

And I agree it's hard to watch for any amount of time.

[FancyPhillyshopper]

Never happens to me, and I watch QVC2 sometimes more than the regular QVC!

[Kitty Galore]

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@PhilaLady1 wrote:

Mine is okay.  I had the same issue with Q2 for a long time.  When we traded in our cable/DVR box for the most updated version, it never happened again.  But this could be happening to you for a different reason.

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@PhilaLady1    That must be it ,  I've had the same box for a long time .  I will check and see about he updated version.  Thanks 

[Kitty Galore]

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@geezerette wrote:

You're probably getting the SD version, rather than HD.  It's from your provider. 

And I agree it's hard to watch for any amount of time.

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@geezerette    Yes it definitely isn't in HD .  Very hard to watch .

[Kitty Galore]

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@Catlady Nicole wrote:

Yes, same for me.  It's not HD and isn't sized to fit the screen properly.  I don't watch it ever because it just looks bad, although I see things I'd like to watch in the program guide.  The visual just makes it an easy pass.

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@Catlady Nicole   yes exactly , isnt sized  to fit screen properly , that's what it is .  Hopefully newer version or checking with my provider will elevate the issue.

[Kitty Galore]

update ....I don't know what happened as I didn't check anything as of yet with my cable provider,  but qvc2 is now coming in just fine !    I am surprised as it never was before I'm happy as now I can watch the shows I would like to and with a clear picture !

today it is back to the original distortion and no longer HD 

have no clue why ,   Guess will contact cable provider .....very strange 🤔