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Respected Contributor
ScrapHappy
Posts: 4,152
Registered: ‎03-28-2010

QUESTION ABIUT MY ORDER

‎09-18-2020 09:53 AM

I placed an order on 9/12.  When I look into my account within my orders, it says still "in process" but with a 9/18 delivery date...today.  How can it still be in process and expect delivery today?  There has been no email/notification that it has ever been shipped and no shipping information available.

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Super Contributor
cddh
Posts: 279
Registered: ‎03-17-2010

Re: QUESTION ABIUT MY ORDER

‎09-18-2020 10:08 AM

I had a lot of issues with orders and returns.  Online did not give me any information.  Calling customer service was the answer for me even though I hate the phone and the annoying prompts!  Anyway, all the cs personnel were thorough, patient, courteous and solved all my issues. 

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Honored Contributor
Love my grandkids
Posts: 13,553
Registered: ‎11-24-2013

Re: QUESTION ABIUT MY ORDER

‎09-18-2020 10:12 AM

@ScrapHappy If calling doesn't work, send an email to:

 

QVCSocialTeam@qvc.com

 

They are extremely helpful and will get back to you pretty quickly.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: QUESTION ABIUT MY ORDER

‎09-18-2020 10:16 AM

Hi @ScrapHappy it looks like this was your last order. We will be happy to look into this for you.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: QUESTION ABIUT MY ORDER

‎09-18-2020 01:15 PM

Hi @ScrapHappy I reached out to the warehouse and your order will be shipping today. 

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