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07-03-2018 10:35 PM
Aloha! I just saw on Mari Lyn Meier philosophy QVC’s page that these are available through QVC customer service. Is there a specific item number or do I just need to contact CS?
07-03-2018 10:45 PM
@SurferWife we only have the philosophy 32 & 64 oz replacement pumps available.
07-03-2018 10:55 PM
Oh, okay. Thanks for the quick response @Wayne-QVC.
07-03-2018 10:59 PM
here is what mari lyn said specifically......
philosophy service announcement...
Did you know you can order replacement pumps at no charge from QVC Customer Service? I wanted a pump for my 16oz gel, so I used the pump from a 16oz lotion. It works!
You have to ask for the 16oz lotion pump. 😉 they should be at no cost to you too.
she has also said this, responding to people who have said they did not receive pumps or pumps are defective..... i think almost everyone has said they have had to return items to get a pump included.
I’m so sorry this happened. I’ll make sure to pass it onto my team.
07-04-2018 07:01 AM
Try eBay or Amazon.
07-04-2018 09:24 AM
Hi I have never had an issue with a pump until now the pump on my latest body wash, 32 oz beach party, broke the second time I tried to use it, how can I get it replaced,
Many thanks
@Wayne-QVC wrote:@SurferWife we only have the philosophy 32 & 64 oz replacement pumps available.
07-04-2018 12:43 PM
I saw that pump post and asked for a 16oz pump and the mods told me they were out and to call philosophy. I called philosophy and they didn't know anything about it and said they don't have replacement pumps. Let the mods know and asked if I could be put on waitlist. A different mod answered and said they don't carry 16oz pumps. I gave up after that. I have purchased one on philosophy before, but it didn't work right. The ones the sell separate aren't the same you get with a product. I also bought one at Sallys Beauty Supply, but it doesn't fit right either. 😦
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