Customer Care

[luvmybeetle]

I am trying to buy the TSV and can't use the promo code.  They won't let me use it.  Why, and I can't get anyone on Customer Service.

[CAcableGirl2]

@luvmybeetle   Have you tried calling customer service. I would call and find out what the issue is. I haven't tried it but curious as to what they tell you. 

[usafwife4ever]

There is something wrong with online apparently and no, they do not answer their phones. It's showing on mine as well.  

[TAKA]

I was told IT is working on it.  I still can't use the code either.

[B777wife]

Promo code is not working!  

[BdBettyB]

Not working for me too. Oh well. 

[nyorker]

Hi,  I had the same problem.  I called in and the call was answered by the order representative who said only Customer Service can enter the code.  The order  representative  transferred me to Customer Service, and the representative was able to apply the code.  The Customer Service representative said that only Customer Service can apply the code, not the order representative.  Both representatives were very helpful and very apologetic that the code was not working.  

[rms1954]

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@CAcableGirl2 wrote:

@luvmybeetle   Have you tried calling customer service. I would call and find out what the issue is. I haven't tried it but curious as to what they tell you. 

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She said she could not get thru

[nyorker]

Oh.  I guess Iit was  just lucky timing, I got  through right away.  

[Venezia]

This is very odd.  I ordered online this morning and had no trouble using the code.

It shouldn't be case sensitive, but I always type it exactly as shown, just in case!

LOVE20

(And if you copy and paste, make sure you don't pick up any extraneous characters - like a space, that you wouldn't necessarily see.)