Customer Care

[Esloan]

Hey folks,

Put in my first order with QVC last night.  It is a birthday present to myself (in this case a drone that I have been wanting!).  I chose "Premium Delivery" at checkout, which said that it would be delivered tomorrow (12/15) and paid the extra shipping cost.  However, when I check order status it still says "IN PROCESS" with no shipping information at all.  I am wondering how it is going to be delivered tomorrow if they have not processed the order yet?

Any information anyone could provide would be great!  Thanks in advance!

[DeniseColo]

@Esloan - If you don't get a reply here from QVC, you can email the forum mods directly at QVCSocialTeam@qvc.com.  Sometimes they miss public posts but I've always received help by using their direct email.  Hope you get your drones soon!

[Esloan]

Thank you for the tip!  I will try that.  Still shows In Process as of this moment but is supposed to arrive tomorrow.  Not sure how that is going to work.  

[Esloan]

@DeniseColo I emailed them at the address you provided and they answered back pretty quickly.  Because it was my first order and was a large order, they had to do some payment verification.  He stated that the verification was complete and the item has been released for shipping.  Should ship tomorrow.  Will be a bit late but I understand the verification.

Thanks for your assistance!

[DeniseColo]

@Esloan - Glad to hear everything has worked out and your b-day gift is on its way!