Customer Care

[Eveningsong]

I ordered the Plum rose that was advertised as a purple rose and it has taken 5 weeks to bloom but it is NOT purple it is ORANGE!  They sent the wrong color!  I have had issues this year with MANY Cottage Farms items.  Not a happy camper for sure and now I can't eve get through to Customer Service about it! 

[Goldengate8361]

i am sure the orange blooms are lovely.

[Lucylu12]

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@Eveningsong wrote:

I ordered the Plum rose that was advertised as a purple rose and it has taken 5 weeks to bloom but it is NOT purple it is ORANGE!  They sent they wrong color!  I have had issues this year with MANY Cottage Farms items.  Not a happy comper for sure and now I can't eve get through to Customer Service about it! 

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Contact the qvcsocialteam@qvc.com they are terrific and respond quickly. They are truly the best. 

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@Eveningsong wrote:

I ordered the Plum rose that was advertised as a purple rose and it has taken 5 weeks to bloom but it is NOT purple it is ORANGE!  They sent they wrong color!  I have had issues this year with MANY Cottage Farms items.  Not a happy comper for sure and now I can't eve get through to Customer Service about it! 

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[Eveningsong]

You are kidding right?  If I wanted orange I would order ORANGE!  My husband wanted a purple rose and I told him I had ordered one and now I find 2 months later and after the Plum Rose is out of stock I can't get it!

[Beth-QVC · Accepted solution]

@Eveningsong 

I am so sorry that you received the wrong color for the Cottage Farms roses. Unfortunately they are now out of stock so I have refunded you for the roses. You should see the refund to the original payment method in 3 to 5 business days.

Beth QVC

[Eveningsong]

Thank you!  I will try that

Spoiler

[Eveningsong]

Thank you Beth - I am very appreciative of the great service you showed me!