Preparing your order vs In Process - Page 2

LogoFan · ‎03-11-2010

I have an order that has continued to indicated "preparing your order" for 7 days now. The usps delivered this order yesterday to my surprise. I will call Customer Service to be sure I do not get a duplicate. Very strange.

Above and beyond that matter, it is a pair of Skecher shoes that are defective and I need to return. Maybe this is just part of the typical issues with QVC website for so many years now. This is a real shame considering the bulk of customers that shop with QVC.

loriqvc · ‎11-06-2011

The new status labels are confusing and don't really make sense. The moderators have confirmed that your order now goes to "In Process" as soon as it is placed, and the next phase is "Preparing Your Order," when it is actually getting ready to leave the warehouse or vendor site. However, during the past couple of weeks when these new status steps have been in effect, I've had a few orders go back and forth between the "In Process" and "Preparing Your Order" statuses multiple times, which makes even less sense.

Fortunately, I haven't had any orders delayed or changed to "Backorder" like many have posted about in these forums, so I just wait until "Shipped" shows and know that my order is finally on its way and I can monitor its progress in an actual tracking system.

Magicrat · ‎05-19-2015

I just canceled an order that had no information about ETA listed. Just the item and the price and when it was ordered. It was bizarre.

AreYouSure · ‎10-30-2017

I'm dealing with that. I've had my TSV ordered the day it came out March 17, 2021. It has gone from "in process" to "preparing your order" to "backordered" several times. I have watched the pending charge go on my bank card immediately as is always the case and eventually disappear. I had hope I was going to get the item when it reappeared on my bank card to "pending" again, but alas, within a day, it fell off my bank the 2nd time and is sitting at "preparing your order" for several days now. Something is not well done with QVC's ordering system online for this to happen.

DayK1 · ‎08-19-2021

I have had two orders go from in process to preparing your order, and then back to in process I'm not sure they know what it means. Customer service has been in a steep decline.