Customer Care

[Kitty Galore]

my order from 7/29 is still  " preparing ". If there's an issue let me know !     I always get an email regarding my order once placed but did not receive one on this order so I have to wonder .  I can't cancel and dont want to , but if it just sits there and isn't going to ship then I would . Can't though as qvc won't let me cancel .    I dont get the delay as my orders for some time now have shipped timely and emails along the way saying it's placed,  when it will arrive , and been delivered .

[Krimpette]

That seems normal to what I've experienced.

[rockygems123]

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@Kitty Galore wrote:

my order from 7/29 is still  " preparing ". If there's an issue let me know !     I always get an email regarding my order once placed but did not receive one on this order so I have to wonder .  I can't cancel and dont want to , but if it just sits there and isn't going to ship then I would . Can't though as qvc won't let me cancel .    I dont get the delay as my orders for some time now have shipped timely and emails along the way saying it's placed,  when it will arrive , and been delivered .

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@Kitty Galore Your questions will be answered via email to QVCsocialteam@qvc.com.

[Kachina624]

@Kitty Galore.  Do you really feel 5 days is an extraordinary length of time?

[Kitty Galore]

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@rockygems123 wrote:

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@Kitty Galore wrote:

my order from 7/29 is still  " preparing ". If there's an issue let me know !     I always get an email regarding my order once placed but did not receive one on this order so I have to wonder .  I can't cancel and dont want to , but if it just sits there and isn't going to ship then I would . Can't though as qvc won't let me cancel .    I dont get the delay as my orders for some time now have shipped timely and emails along the way saying it's placed,  when it will arrive , and been delivered .

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@Kitty Galore Your questions will be answered via email to QVCsocialteam@qvc.com.

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@rockygems123   I actually have written them and was told my order was picked up for shipment and should see something updated within 72 hours .    It didn't really answer my question as I still know if it shipped or is stuck in preparing !

[Kitty Galore]

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@Kachina624 wrote:

@Kitty Galore.  Do you really feel 5 days is an extraordinary length of time?

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@Kachina624 YES !   Considering my orders have been processing and shipping very quickly for awhile now .  So what's up ?  Plus no email saying that my order has been received and that's every time I place an order except this time .   So Yes .

[rockygems123]

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@Kitty Galore wrote:

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@rockygems123 wrote:

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@Kitty Galore wrote:

my order from 7/29 is still  " preparing ". If there's an issue let me know !     I always get an email regarding my order once placed but did not receive one on this order so I have to wonder .  I can't cancel and dont want to , but if it just sits there and isn't going to ship then I would . Can't though as qvc won't let me cancel .    I dont get the delay as my orders for some time now have shipped timely and emails along the way saying it's placed,  when it will arrive , and been delivered .

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@Kitty Galore Your questions will be answered via email to QVCsocialteam@qvc.com.

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@rockygems123   I actually have written them and was told my order was picked up for shipment and should see something updated within 72 hours .    It didn't really answer my question as I still know if it shipped or is stuck in preparing !

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@Kitty Galore  Oh, that's too bad!  Hopefully something will give soon.

I had that with a recent Talbots order, tracking showed nothing and it appears to be arriving today!  Maybe some of it is the shipping services that are having a hard time keeping up with orders and deliveries.

[Kitty Galore]

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@rockygems123 wrote:

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@Kitty Galore wrote:

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@rockygems123 wrote:

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@Kitty Galore wrote:

my order from 7/29 is still  " preparing ". If there's an issue let me know !     I always get an email regarding my order once placed but did not receive one on this order so I have to wonder .  I can't cancel and dont want to , but if it just sits there and isn't going to ship then I would . Can't though as qvc won't let me cancel .    I dont get the delay as my orders for some time now have shipped timely and emails along the way saying it's placed,  when it will arrive , and been delivered .

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@Kitty Galore Your questions will be answered via email to QVCsocialteam@qvc.com.

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@rockygems123   I actually have written them and was told my order was picked up for shipment and should see something updated within 72 hours .    It didn't really answer my question as I still know if it shipped or is stuck in preparing !

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@Kitty Galore  Oh, that's too bad!  Hopefully something will give soon.

I had that with a recent Talbots order, tracking showed nothing and it appears to be arriving today!  Maybe some of it is the shipping services that are having a hard time keeping up with orders and deliveries.

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@rockygems123   Well that could very well be .    Hopefully that's it and it has shipped  and will arrive soon . 

[loriqvc]

@Kitty Galore - In case you weren't aware of this, "Preparing Your Order" is actually the second stage of fulfillment ("In Process" is the automatic first status that is applied as soon as checkout is complete). This means the order is actively being packaged and prepared for shipping, and in some cases, the order may have shipped already but the system tracking has not yet been updated to reflect that. I've had at least two instances when my order was still listed in the "Preparing" phase the day it was delivered. Hope you get your item(s) soon!

[Kitty Galore]

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@loriqvc wrote:

@Kitty Galore - In case you weren't aware of this, "Preparing Your Order" is actually the second stage of fulfillment ("In Process" is the automatic first status that is applied as soon as checkout is complete). This means the order is actively being packaged and prepared for shipping, and in some cases, the order may have shipped already but the system tracking has not yet been updated to reflect that. I've had at least two instances when my order was still listed in the "Preparing" phase the day it was delivered. Hope you get your item(s) soon!

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@loriqvc   I guess that's what's happened cause I see this morning it was shipped and on its way but just didn't update for what ever reason until today .  I actually that "in process " and "preparing ". We're the same , interchangeable .  Thanks 😁