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Regular Contributor
Sassealassea
Posts: 174
Registered: ‎11-30-2010

Positive customer service interaction

‎05-21-2017 05:00 PM

I have done my share of complaining about various topics relating to changes in shipping, costs and mediocre customer recently, but today I must applaud Latoya in customer service for the way she listened and resolved my concern.

 

My call concerned a missing credit for an item that was returned with another in same package.  Without question she offered to process a credit for the second item based on the fact I told her it was included in same box.  Wow!  She exceeded my expections.

Kudos Latoya.

 

 

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: Positive customer service interaction

‎05-21-2017 05:19 PM

@Sassealassea We appreciate you taking the time to alert us of your exceptional customer service experience.  I will also forward this information to Latoya's supervisor.  Have a great evening! 

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