Poor Customer Service/Appreciation

2cockers · ‎01-30-2018

Received an item that I didn't order, nor was I charged for. Being an honest person, I called QVC to see if they could send me a postage-paid label to return the item. I was told that I should take it to the post office, pay for it with my own money, then call back later to see about getting reimbursed for the postage. Uh--hello? I'm trying to do the right thing and let them know that I have an item here that I received in error, and I was told to go out of my way--twice--to make things right. If I was a dishonest person, I could've just kept the item since I wasn't charged for it, but no, I tried to do the right thing and wasn't even thanked for being honest. So, guess what? I just stuck it in the bag with another item I was returning and let them try to figure out how I got it/where it came from. One would think that an international company like QVC could afford a postage-free envelope for their own mistake!!! They angered me a few years ago, and I stopped shopping there for a while then went back. This time, I'm permanently done with QVC!

Carmie · ‎10-25-2010

I don’t blame you. I’d be ticked off too.

i would not pay for postage to return an item. Once an e-bay seller sent me my order twice. The item was almost $80 and I did the honest thing too. The seller promised me that he would refund my postage. He never did.

i won’t ever fall for that again.

Last year personalization mall sent me someone else’s stuff. I called them and asked how to return it. They said, just keep it and they would sent a new order to the correct person. That was good CS, but the item was personalized with someone else’s family name. So I donated it.

AuntG · ‎03-09-2010

Several years ago, I too was honest and got somebody's Lock n' Lock included with my order. I called to say what happened and got a 'thanks, send it back' response. Didn't want to make a big deal, but I now had the name and address of another shopper, and that was worrisome to me. What if next person wasn't honest?

newname0 · ‎06-20-2015

That happened to me with Avon awhile ago. I was sent 3 different boxes of someone's else order and I called CS and they mailed to me return labels for each and had FedEx picked them up.

It took time to do this but I too could have kept the items but I am honest and did not.

qualitygal · ‎10-04-2010

SharkE · ‎08-19-2010

ghost?

Janey2 · ‎06-07-2010

I recently ordered an item from evine. I did not get my ordered item, but was sent something else. I called customer service. I sent back the wrong item, and for my trouble they did not charge me s&h for my original order.

QVCkitty1 · ‎05-23-2015

wrote:
Received an item that I didn't order, nor was I charged for. Being an honest person, I called QVC to see if they could send me a postage-paid label to return the item. I was told that I should take it to the post office, pay for it with my own money, then call back later to see about getting reimbursed for the postage. Uh--hello? I'm trying to do the right thing and let them know that I have an item here that I received in error, and I was told to go out of my way--twice--to make things right. If I was a dishonest person, I could've just kept the item since I wasn't charged for it, but no, I tried to do the right thing and wasn't even thanked for being honest. So, guess what? I just stuck it in the bag with another item I was returning and let them try to figure out how I got it/where it came from. One would think that an international company like QVC could afford a postage-free envelope for their own mistake!!! They angered me a few years ago, and I stopped shopping there for a while then went back. This time, I'm permanently done with QVC!

I'll never understand why something like this happens. It is horrible customer service.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan