Customer Care

[San Antonio Gal]

I'm sure these calls are recorded.  Most established companies record calls.  Can't imagine why QVC would not.

[dooBdoo]

            I have always received good and helpful customer service when contacting QVC.    The last time I did so was several months ago, and each time I talked with them there was a notice beforehand that told me the calls are recorded/monitored.   If we note the name of the representative and the date/time of the call, it's much easier for QVC to track back to the conversation, review it for us, and take any needed actions.

[dooBdoo]

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@jeanlake wrote:

I generally place QVC orders online but when I have questions I call and routinely receive great customer service. I waited ten minutes today, during heavy call volume, to inquire about items I ordered. I have no problem with heavy call volume times. After asking my name and phone number, an overwhelmed rep heavily sighed and transferred me to a Spanish recording, which proceeded to hang up on me. I called back and a different rep was wonderful and quickly answered my question. I hope phone reps are monitored by supervisors so the rude service can be addressed and terrific employees rewarded. 

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            Just an additional note about the last words (I placed in bold text).   Not directed at anyone on this thread or any person in particular, but I think our human nature is that we are so often quick to complain but we don't always feel as quickly the urge to compliment and to make the powers-that-be aware of the praise and good work.    More of the terrific employees will be rewarded if we remember to let someone know about them. Great reminder jeanlake.👍

[jeanlake]

Well, this was fun. Again, my first complaint post and it was only a partial complaint. As mentioned in initial post, I do have a history of getting exceptional service. 

[Kachina624]

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@qbetzforreal wrote:

Monitoring calls is not a bad idea.  Many companies monitor calls.

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All companies that have call centers or hire many CSRs, have someone monitoring phone calls.

[FuzzyFace]

If I tried to get away with bad behaviour because I'm "having a bad day", my butt would get ejected so fast it would make your head spin. Why should QVC customer reps get a pass?