Customer Care

[Kachina624]

@lolakimono   I figured she was perhaps Q's version of Betty Crocker.  She has an impressive resume.

[Moonchilde]

At one time a couple of years ago I had some account with an online credit card that was actually Synchrony bank. It may not be their bank currently but at the time, I believe it was Amazon's store card. They were fairly annoying in their  mis-handling of a couple of things that have might affected my credit rating if they carried through on their "warnings." I just paid off the bill and have never used the card again to this day, though Amazon seems to badly want me to.

LOL that was 2+ years ago. Nothing charged since. Yet within the past 8 months I got an email statement saying I owed them $13 and some change. WT? said I, but paid them the paltry sum. It was refunded within 60 days.

I just ignore Amazon's pleas to use the account, but that doesn't mean I'm going to stop shopping there. I hate their kwap credit bank, not them - and I understand they're not one and the same.

[Teesa]

Not done with QVC, per se, just DONE with the Q card. Thank you for asking why. 😘

[Teesa]

No entitlement here. I only want the issue to be taken care of as I have made attempts on my end. Thank you.

[Teesa]

I have made several attempts with no real help. I'm not demanding; I simply don't want my excellent credit marred for others' mistakes. Thank you.

[MalteseMomma]

@Teesa

Many years ago I had big trouble with QVC's   bank. I told this story many times here. I will never forget it. It really is a wonder I still  shop here .

I have always paid my bill if full every month  and I shopped a LOT. My DH had recently died and I was buying everything I saw............so my bill was in the $4,000 area every month..

I know shocking    No yelling at me please!

Anyway,I paid my bill in full,all $4,000 of it and get a nasty letter from QVC saying I was in trouble for only paying $4.00 and charged late fees,ect.ect......

The person at the bank had entered a $4.00 payment instead of a $4,000 payment.  I am shaking  right now as I write this. It makes me sick!

It took me 2 years and my bank fighting for me to prove to QVC that I paid in full and the error was on their side!   

It is a wonder I continue to shop here,but I am conquering that habit slowly but surely!

Good luck to you..... {{{{{ Teesa}}}}}

[KingstonsMom]

Gosh, I have 2 CC's (not Q's) thru Synchrony Bank (for several years now) and I've never had a problem with either one.

I do pay the balance in full each month, if that may ave anything to do with it.

Or I'm just lucky in that respect.

[KathyPet]

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@MalteseMomma wrote:

@Teesa

Many years ago I had big trouble with QVC's   bank. I told this story many times here. I will never forget it. It really is a wonder I still  shop here .

I have always paid my bill if full every month  and I shopped a LOT. My DH had recently died and I was buying everything I saw............so my bill was in the $4,000 area every month..

I know shocking    No yelling at me please!

Anyway,I paid my bill in full,all $4,000 of it and get a nasty letter from QVC saying I was in trouble for only paying $4.00 and charged late fees,ect.ect......

The person at the bank had entered a $4.00 payment instead of a $4,000 payment.  I am shaking  right now as I write this. It makes me sick!

It took me 2 years and my bank fighting for me to prove to QVC that I paid in full and the error was on their side!   

It is a wonder I continue to shop here,but I am conquering that habit slowly but surely!

Good luck to you..... {{{{{ Teesa}}}}}

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SOmething similar happened to me once but not as large a amount.  I sent a credit card a $500 payment but the credit card company only credited me with $50.00.   The check was properly encoded as $500 when it was processed and $500 was taken from my bank account.  ONce I discovered the error a photocopy of the front and back of the check and a copy of my bank statement showing $500 withdrawn  with a letter from me cleared everything up in under a month.  I can't imagine something like this taking a year.