Customer Care

[achyrelle]

It stopped working well once QVC went through its redesign. 

It freezes repeatedly, stops, studders, and reloads continuously.

please fix.

[globegrl]

Yes, please fix this.  Tried to watch Down Home with David last night and finally gave up because it kept reloading and reloading.

[forsythia1]

I am having a problem also.  Besides reloading constantly, the picture and graphics get blurry.

I deleted the QVC app and reloaded it, but that didn't help.

 It is unwatchable!

[loriqvc]

I've had this problem with the Roku app for months—no other apps have any issues.

https://community.qvc.com/t5/Customer-Care/QVC-app-for-Roku-problems-feed-looping-timeouts/m-p/50955...

[kze]

I have this problem too but not with any other Roku app.   The picture is very poor.

[forsythia1]

They must be working on it.  The main channel is still having problems, but Q2 is working fine.

 I am talking about the live feed on Q2.  It is clear as can be, no loading problems.  But the main channel isn't?????

What gives, Q?

[SharkE]

QVCSocialTeam@qvc.com

needs to look into it

[forsythia1]

FYI, I solved my problem with the lousy picture.

I switched to the live QVC feed on YouTube.  It is crystal clear.

[hrs]

2 days and I cannot get on at all!  I keep looking at the stupid purple image!  Might I also add, I live 30 min. from the QVC studio have Comcast and STILL cannot get QVC 2 on cable!  And yes, I contact Comcast all the time.  To say I am frustrated is an understatement.  No, I don't like to watch programs on my computer and yes I would like to Tivo shows so I can watch them at MY leisure!