Customer Care

[Loveshawaii]

I’ve been trying to order online for the last hour and the two colors that are less are not coming up at the lesser price. They are all the same price. I do not feel like calling in or getting a price adjustment later. I’d prefer to just order it at the proper price. Thank you!

[upperwestside]

I had the same problem. I ordered the berry and the price is not $67.xx so I put it on a check payment. Will call later to get them to fix it. It's frustrating to hear Amy mention the reduced price every other sentence. 

[KingstonsMom]

I wonder if they're having IT issues today?

I placed an order an hour and a half ago and while I had the order confirmation on my screen after ordering, I didn't receive an order confirmation email and the item I ordered is not showing in my order status.

Did my order get placed or not? I dunno......

[Alice-QVC]

Hi @Loveshawaii and @upperwestside what is the item number of the item you are having difficulty ordering?

[Alice-QVC]

Hi @KingstonsMom the last order I am showing on your account is from yesterday for the Dearfoams.

[Loveshawaii]

A368822, the Black Friday deal they have been showing/mentioning all morning that the Berry & Espresso are at $67ishz

[KingstonsMom]

@Alice-QVC 

On 9/23 I ordered A386017, this AM it showed 'backordered' while 'waitlist' was available on the product page.

I never have any luck receiving 'backorder' items, so I cancelled the 'backorder', then re-ordered on 'waitlist' (I also wanted the 5 ezpays being offered today, instead of only 3 ezpays offered 9/23 when I ordered).

I did get the onscreen confirmation/review your order at the time, but no confirmation email and today's order doesn't show in my order status.

[Caaareful Shopper]

@Alice-QVC  It's A368822 and it still does not have the lower price for the two color options that were shown on the on-air graphic (and mentioned over & over by Amy).

[Loveshawaii]

Apparently not an easy fix? Now Kerstin is wearing the sweater too, so hopefully our colors won’t be sold out by the time the price gets corrected.

[Jannygaz]

I called and placed my order for the espresso with a customer service rep.  They are aware of the problem and hope to have it fixed.  But in the meantime, I just wanted to get it ordered and they do have the correct pricing.