Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
09-09-2020 12:57 PM
I absolutely hate resorting to this post....but after numerous live chats and speaking live with customer service I cannot not get this fixed!!! Each time someone says "it should be OK now"....but it is not. My account it clear, I have no outstanding easy pay payments or payments of any kind. I have several credit cards beside a Q card and a debit card on file......but when I try to add an order to my cart I keep getting the message "Easy Pay Order Notification...that I have past due payments" and I DO NOT!!!!!! So because of that I cannot order anything on line because it will not let me. However, I can call an order in the a rep. and there is no problem! And YES I have signed in and out hundreds of times. Can someone email me, message me, call me. What am I suppose to do?????????????????????? If I have problem that I need to fix can someone please tell me!!!!!!!!!!
09-09-2020 01:02 PM - edited 09-09-2020 01:03 PM
Contact the Social Team at QVCSocialTeam@qvc.com, giving them all of the pertinent info.
They're quick to respond and are so helpful!
09-09-2020 01:20 PM
have you tried clearing your cookies on your computer and then doing a reboot?
09-09-2020 01:24 PM
Hi @Southern Classy I am not seeing any reason why you are getting that alert we are not getting it on our end. @sunshine45 had a good suggestion try clearing your cookies and changing browsers to see if that helps. In the meantime I will send this information to our finance department for them to check it out.
09-09-2020 02:23 PM
I have tried "everything". I can even change payments options, check my orders, etc. etc. But when I add something to the cart and go "Check out". I get the message.
09-09-2020 03:11 PM - edited 09-09-2020 05:57 PM
@Southern Classy, It sounds like your account might have one or more internal database links that need a reset/update. On some websites you can do this, yourself -- by editing or completely removing all financial payment information, and maybe editing or removing your address and other contact information, then log out, perhaps wait 24 hours or so, then re-enter your account info. That will force an update to those internal links and might resolve the issue... if not, tech support will need to look into it.
These tech glitches can be so aggravating -- I empathize with your frustration and hope you find a good resolution soon.🌻
09-09-2020 04:18 PM
@Southern Classy In case you don't know @dooBdoo , she knows her stuff. Try what she suggests and do wait 24 hours as she says. All Q financial processing takes 24 hours.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788