Customer Care

[CalMom]

Hi, I originally was going to buy some Logo Sheet sets. However, I need 4 pillowcases for King and Queen sets. Only 2 come with this set and no additional pillowcases can be found for Logo. So I called Customer Service and this is what happened.

I spoke to a Shaquiqua (sp?). She told me that no bed sheets on QVC were sold with 4 pillowcases. When I asked if she could send a message to the proper department about having 4 pillowcases with at least queen and kings sets, she said that there was no way to do that. Mind you, when I was voicing my opinion, she was banging on a table or something and I said "Is this your way of stopping me from talking?". Shaquiqua said it wasn't her. Baloney! Got off the phone.

Searched sheets and the first set had 4 pillowcases with each set except Twin and Twin XL.

Called customer service back, spoke to a woman who told me that there is an avenue where my request can be sent. She also asked me if I wanted to make a complaint against the previous Customer Service Representative. I was told a supervisor would call me back because none were available after waiting for 5 minutes. Ridiculous time frame.

Disappointing and a sale is lost.

Does Customer Care actually read this message and is it even worth my time writing this?

[dex]

You should put this in the customer care heading.I think that you can expect to get the same answer but they will probably put in a request to Lori and maybe she will start giving four cases in the future.

[Susan-QVC]

@CalMom Thank you for taking the time to post and for sharing your recent contact with us, I cannot apologize enough for the negitive expirence you had, 

We can abosolutley forward your request to our LOGO Buyers, I will be doing that for you today. 

Keep your fingers crossed!!

My apologies again,

Susan Q-Social