Philosophy TSV September 25

annie57 · ‎03-20-2010

I ordered the TSV Serum and Purity on September 25 and never received it. I actually ordered it the da6 before it was launched. I e-mailed QVC a few times and they kept saying it was being shipped. Yesterday I received a letter in the mail stating I will not be getting it because they don't have any in stock. I am furious!

i am done ordering from QVC. No more! Something is really wrong with there ordering system and they don't care. I would never count on them when doing my Christmas shopping.

Nickname new · ‎05-24-2010

I feel your pain. They did a similar stunt with me around the same time when I ordered the TSV of Luminara Glitter candles in the champagne color. They never shipped so I called. Rep. #1 told me my Q Card rejected the purchase--WRONG. Rep. #2 was at Qcard that said they never received a request from QVC. Rep. #3 at QVC said it was still "in process" so if I gave her a different credit card I would still receive mine. I gave her a Visa card, I got a confirmation email and a delivery date and now it's back ordered. I called again and asked the difference between backordered and waitlist, and I can honestly say I have no idea. Great customer service. FYI they were all very pleasant women.

brandiwine · ‎03-11-2010

Not getting the serum may be a blessing. Just sent mine back. Made me breatout something awful. Smell was bad as well. As to the problems the Q is having I'm pretty much done as well. So many other options when shopping.