Customer Care

[Krimpette]

I placed an order yesterday and wanted to select single payment.  The edit button didn't work.  I did a work around (I think) and hopefully got the payment changed to single pay.  This morning, I went to check to see that my payment option is what I want and the edit button on the order page didn't give me the option to edit either.  What's going on???? I NEVER want easy pay.  If that's becoming my only option, I'll just quit ordering, I guess.

[phoenixbrd]

Agree...don't care for this default.  I don't use easy pay.

[x Hedge]

   @Krimpette ,  @phoenixbrd ,

I do use easy pay, but would be equally upset if my preferred option weren't accessible, or if I had to take the long way around to 'outwit' their incompetent programming. 

If it came down to having to phone in my orders again, I'd likely not order either.

[Susan-QVC]

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@Krimpette wrote:

I placed an order yesterday and wanted to select single payment.  The edit button didn't work.  I did a work around (I think) and hopefully got the payment changed to single pay.  This morning, I went to check to see that my payment option is what I want and the edit button on the order page didn't give me the option to edit either.  What's going on???? I NEVER want easy pay.  If that's becoming my only option, I'll just quit ordering, I guess.

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@Krimpette   Good Morning, 

The order that was placed yesterday, both items are not on ez pay.  

Susan 

[Krimpette]

@Susan-QVC  Thanks for checking.  Any idea why I am unable to use "edit" in the ordering process and why I could not view the payment portion of my order the next day?  Is that a problem peculiar to me, or is it something that needs to be fixed?

[suzykee]

I had the same problem. Called CS & she didn't have an answer either other than to say they've been doing updates. I rebooted my computer & I think it has solved the problem. But I thought that took care of the videos not playing too. They worked for a day then won't play again. Emailed CS & here is a number they sent 800-367-9444. I will try to call them this afternoon. Good luck to you!!

[Venezia]

I agree with those who don't like the default option of Easy Pay.  I seldom use that (as it drives my DH crazy, when he's doing the accounts).

I understand that QVC thinks it's a perk for their customers, but I think it should be the other way around:  the default should be "Single Payment" and you should be able to select Easy Pay, only if you want it.

[VancouverUSAgal]

Interesting!  I always use Easy Pay because I want the least amount of my money tied up I told I decide if I'm going to keep an item. If their quality control were better, I wouldn't have to be so cautious but these days many (half?) the  items get returned.