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04-28-2020 02:58 PM
04-28-2020 03:03 PM
@Sara Loves Shopping wrote:
Hi all, just received my package in the mailbox that says it came from QVC. I have been anticipating an order I placed on April 23.
Opened it up and it contains 2 different Coach bags which I don’t think is a brand QVC even sells. I would really like my Tova fragrance sampler, even used a Q gift card to get it. The label on the package is correct for me, but inside the package is someone else’s name and address! Any suggestions beyond calling customer service? I’ve never had this happen before but I understand shipping has been crazy lately.
call customer service or tag the social team here , perhaps someone can provide their @tag
04-28-2020 03:07 PM
Contact qvcsocialteam@qvc.com. Include the item number of your missing item.
04-28-2020 03:12 PM
Thank you both @jackthebear @& @Kachina624 ! I found a mod tag for Kim-QVC but it won’t ‘stick’ with the @ symbol. Will give the email a try.
04-28-2020 03:12 PM
Welcome to our Community Forums. I am very sorry that you received the incorrect item. I will be sending you an email regarding this.
Barb
Customer Care
04-28-2020 03:14 PM
Thank you @Barbara-QVC , looking forward to getting this resolved!
04-28-2020 03:37 PM
i don't think Q even sell coach, do they?
04-28-2020 09:19 PM
The same thing happened to me today....the outer qvc bag was addressed to me but inside was an item and receipt for someone in PA....l called customer service and they will send my item out to me and want me to mail back the wrong item...
04-28-2020 09:33 PM
Man, that place is freaked up. Hope nobody sends me a 32A bra
I'll have to use it as a sling shot. Who's got my 44 DDD ? LOL
04-28-2020 11:24 PM
so strange.....qvc doesnt even sell coach?
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