Customer Care

[Tinkrbl44]

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@on the bay wrote:

What would be even better to me is not to have drastic price differences, which make people disappointed, and just give fair, reasonable! prices like you used to!

 A good company wants to always improve, welcomes opinions, including complaints that their customers have.

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@on the bay 

NOT bashing, but no one's prices are what they used to be.  Regardless of the products or services sold, most major corporations' biggest expense is payroll.  

Back when QVC came on TV, they were (almost) the only game in town.   There was no internet. 

Most of the things we bought were either in B&M stores or from the catalogs we'd get in our mail boxes.  Then we'd write our order on the form in the center of the catalong, write a check, mail it in, hoping to get the item back in 2 or 3 weeks.  Some people would call in an order, but some preferred to write a check.

Whether it be the raw materials, the manufacturing, shipping, and warehousing of the finished goods, EVERYTHING has gone up in price ... for everyone.

QVC is no longer the only game in town, either.

[Venezia]

@Pecky - Sadly, your experience and that of others who've posted seems to be the norm now.  Trying to figure out what few things qualify for the price adjustment under Q's new policy isn't worth the hassle to me.

But they really should change the wording on their website and, so far, I can't see that they've done anything to amend or clarify it.

What other retailer has so many "names" for pricing?  I think the rule of thumb is, if the name of the day has a "Y" in it, you can't get a price adjustment.  

[Venezia]

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@sunshine45 wrote:

has anyone actually figured out if ANYTHING is available for a price adjustment within 30 days?

i paid full price for a top three weeks ago..... $66. it is now on sale for $44.99. i cannot get the price adjustment according to @AnjalenaQVC , but for that amount it is worth it for me to send mine back and reorder at the sale price. i wont get the full amount back, but i will get a little chunk.

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@sunshine45 - No, I haven't figured out what qualifies anymore.  Or should I say, just about nothing?

You're a better customer than I am.  I'd simply send the top back and not reorder.  (Don't forget you'll be losing on the return shipping and the shipping for the new item.)

I'm done ordering anything until it goes to what I consider a rock-bottom price that I can live with.

[Sooner]

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@LizzieInSRQ wrote:

I simply buy a product at the current price, sale or not and expect nothing else. That goes for QVC or any brick and mortar store. I catch the sale or I dont. I feel that is on me, not the retailer. 

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@LizzieInSRQ I feel exactly the same way.  I don't remember hearing someone say they called with their credit card number if something increased in price after they bought it.  

[Pecky]

@loriqvc I did check the dates and it started 5-7 to 5-12.  I have just come to the conclusion that it is not going to work.  Thanks so much for your suggestion.  I really do appreciate it. 

[Venezia]

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@Sooner wrote:

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@LizzieInSRQ wrote:

I simply buy a product at the current price, sale or not and expect nothing else. That goes for QVC or any brick and mortar store. I catch the sale or I dont. I feel that is on me, not the retailer. 

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@LizzieInSRQ I feel exactly the same way.  I don't remember hearing someone say they called with their credit card number if something increased in price after they bought it.  

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@Sooner - People are discussing QVC's stated price adjustment policy.

QVC does not require customers to call "with their credit card number" if something increases in price.  (Apples to oranges.)

I appreciate you're being facetious, but if QVC claims to have a price adjustment policy, customers are entitled to know when they are able to ask for it to be applied to a purchase and that policy should be crystal clear.

Customers shouldn't have different responses to requests, with some being denied and some being refunded.

You're fine paying whatever you pay?  Good.  But that does not mean others shouldn't take advantage of a benefit QVC claims to offer.  (And has offered until recently.)  There is no need to belittle other customers for asking for a price adjustment.

If QVC wants to end the practice, they should.  But they should also tell their customers that and end the confusion. 

[Venezia]

In fact, I just decided to use the "Feedback" button to ask them to clarify the policy and amend the wording on the website.

(Since this and other threads on this topic don't seem to be getting any answers or resolution to the issue.)

[sunshine45]

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@Venezia wrote:

In fact, I just decided to use the "Feedback" button to ask them to clarify the policy and amend the wording on the website.

(Since this and other threads on this topic don't seem to be getting any answers or resolution to the issue.)

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@Venezia 

a very good idea.

i will be doing the same AND will also send a copy to the qvc social team .

[Bigfork]

BAD, BAD, BAD.      I think the poor customer service agents are now being told NOT to give refunds on price adjustments < 30 and instead give a "credit."     What BS.      QVC corporate is finding ways to force customers to spend more money instead of what was the policy of giving original payment credt.

There are also other BAD practices now-----like NOT putting in return slips for convenience thus forcing people more of a hassle to go online to print out reciepts, etc, and more hassle to relurn.        This is all disgusinting and it is blatantly obvioius what corporate is coming up with to aggravate customers.     

It is the poor , nice agents that get stuck with dealing with the complaints and they are probably well underpaid to have to listen to complaints.

[loriqvc]

@Bigfork - I always recommend reaching out to the Social Team for price adjustment requests; they have advanced training and are always extremely knowledgeable and helpful. I've received two price adjustments this month without any issues. Try sending them an email at QVCSocialTeam@qvc.com. Good luck!