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New Member
Posts: 1
Registered: ‎08-19-2013

Orders stalling out at Post Office and I'm not receiving them - what's going on?

I have had 2 orders within the past 1-2 weeks that I never received.  Both times when I track the order it shows hanging, in other words still sitting at the post office.  (two different towns).  Someone else is getting my stuff and that's NOT ok!  When I have contacted customer service I am offered the option to re-order, but both times the item is sold out so I don't get what I wanted. What's going on???  I realize that sometimes things get lost in the mail, but for this to happen twice now in the last 1-2 weeks and it involves two different post offices where the order 'appears' to have disappeared - I think it's important QVC research what is going on at the post office.  I don't mean to complain, but something is askew.  Thanks much!

Honored Contributor
Posts: 13,558
Registered: ‎07-26-2014

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?

@Phybill Queen 

 

You can file a lost mail claim online on the USPS website.

"Never argue with a fool. Onlookers may not be able to tell the difference."
Respected Contributor
Posts: 2,627
Registered: ‎06-10-2015

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?

@Phybill Queen  I have had orders sit for more than a week in the USPS distribution center and another few days in my local post office before it's delivered. This is not the fault of QVC for once.  I have signed up on line for USPS Informed Delivery which advises me each day what mail to expect and the ability to track packages. 

Honored Contributor
Posts: 28,480
Registered: ‎03-12-2010

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?

I don’t claim to know the inner workings of our US Post Office.

 

However, I am curious as to how I can order an Apple Watch at 9:30 PM LAST NIGHT from Amazon Prime and received it today at 1:20 PM.  I’d ordered several different straps and a covering to protect the watch.

 

They all came together in same container.

 

Why can’t our QVC packages come even a little faster than (what seems like forever)?

 

As I’ve said before, sometimes it’s like a birthday surprise because it takes so long I forget what I’ve ordered.

 

It doesn’t bother me much; but I know some people order things for gifts or to wear on special occasions....I’d be upset too.

 

 

Honored Contributor
Posts: 35,393
Registered: ‎03-09-2010

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?

there are many articles and many complaints about USPS service lately. i started a thread last week that was removed. it has now become a hot topic. lots of reasons why this is happening......go to your favorite news sources and read up on it. i dont blame qvc at all. my bet is it is going to get worse.

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"I would prefer even to to fail with honor than win by cheating." - Sophocles
Honored Contributor
Posts: 13,558
Registered: ‎07-26-2014

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?


@Annabellethecat wrote:

 

However, I am curious as to how I can order an Apple Watch at 9:30 PM LAST NIGHT from Amazon Prime and received it today at 1:20 PM.  I’d ordered several different straps and a covering to protect the watch.

 

They all came together in same container.

 

Why can’t our QVC packages come even a little faster than (what seems like forever)?

 

 


Because Amazon has fleets of these......

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"Never argue with a fool. Onlookers may not be able to tell the difference."
Honored Contributor
Posts: 45,183
Registered: ‎03-10-2010

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?


@Mz iMac wrote:

@Phybill Queen 

 

You can file a lost mail claim online on the USPS website.


@Mz iMac   You can't file any kind of claim.  The sender has to do that.  However you can report lost packages and, in my experience, they find it amazingly fast once it's reported.  The form is on the USPS website and is short and simple.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 45,183
Registered: ‎03-10-2010

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?

@Annabellethecat    Amazon has some special contract with the USPS which no other company can get, a bone of contention in Washington.  They get preferencial service.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 45,183
Registered: ‎03-10-2010

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?

@Mz iMac   That fleet of trucks doesn't exist in my area.  I've never even seen one.  It has nothing to do with our Amazon service.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 13,558
Registered: ‎07-26-2014

Re: Orders stalling out at Post Office and I'm not receiving them - what's going on?


@Kachina624 wrote:

@Mz iMac wrote:

@Phybill Queen 

 

You can file a lost mail claim online on the USPS website.


@Mz iMac   You can't file any kind of claim.  The sender has to do that. 


@Kachina624 

 

What the recipients can file....

Screen Shot 2020-08-10 at Mon, Aug 10, 2020-6.45.09 PM.png

 

Regarding filing a lost mail claim....

Screen Shot 2020-08-10 at Mon, Aug 10, 2020-6.45.52 PM.png

 

"Never argue with a fool. Onlookers may not be able to tell the difference."