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Super Contributor
Posts: 301
Registered: ‎06-28-2010

Ordered a Tatcha cleanser on Jan 7.   Still not here.

Honored Contributor
Posts: 11,846
Registered: ‎03-11-2010

Who is the shipper? Sometimes these products come right from the vendor,not from the Q.

QVC Customer Care
Posts: 1,677
Registered: ‎06-14-2015

Re: Ordered on Jan 7

[ Edited ]

@Dar321 wrote:

Ordered a Tatcha cleanser on Jan 7.   Still not here.


@Dar321 I just checked the order, per the tracking it's been delayed since 1/17, we have stock so I've just sent you a no cost replacement with an edd of 1/23. 

My apologies for the frustration,

Susan

Trusted Contributor
Posts: 1,906
Registered: ‎09-07-2014

@Dar321 Not exactly sure why you are posting here instead of contacting CS however, I ordered their new cleanser directly from their website. I received the item in just a few days. And, I love it. 

 

Unless the price is exceptionally better on QVC, and it can be at times, maybe go directly through Tacha's website next time. I've had pretty good luck that way. 

 

I hope you get it soon and like it and find it's worth the wait. 

Super Contributor
Posts: 301
Registered: ‎06-28-2010

This is customer care forum, so yeah.  I've ordered from Tatcha before, and the price was better here.  Thanks though.

Super Contributor
Posts: 301
Registered: ‎06-28-2010

Thank you Susan!