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New Contributor
HopeW
Posts: 2
Registered: ‎07-11-2020

Ordered 7/3/2020 -Order not listed under “My orders”

[ Edited ]

‎07-11-2020 11:57 AM - last edited on ‎07-11-2020 02:31 PM by QVC Customer Care

Hello
I ordered a juicer using easy pay on 07/03/2020. I received the confirmation email, money taken from my bank account and never heard another word. I went to check the status and the order is missing from my order page. I’ve tried calling customer service and cannot get through. I’ve emailed customer service and nothing. Can someone please help !


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Esteemed Contributor
fthunt
Posts: 7,837
Registered: ‎12-24-2010

Re: Ordered 7/3/2020 -Order not listed under “My orders”

‎07-11-2020 12:03 PM

Same happened to me - mod couldn't help me either.  No record of the item ordered on my personal listing.  I returned a month ago - and no word where the package is.

I feel your frustration.........................

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Super Contributor
usffan
Posts: 292
Registered: ‎03-12-2010

Re: Ordered 7/3/2020 -Order not listed under “My orders”

‎07-11-2020 12:04 PM

If you go to your order status and type in your order number it will  tell you if it's in processing or shipped.  Also contact QVC SocialTeam@qvc.com and give them your order numer.  They are amazing and prompt.

 

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New Contributor
HopeW
Posts: 2
Registered: ‎07-11-2020

Re: Ordered 7/3/2020 -Order not listed under “My orders”

‎07-11-2020 12:19 PM

Unfortunately I did what you described and still nothing. I’ll do the latter and contact the social team. Thanks
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Esteemed Contributor
fthunt
Posts: 7,837
Registered: ‎12-24-2010

Re: Ordered 7/3/2020 -Order not listed under “My orders”

‎07-11-2020 12:36 PM

And if you have NO ORDER NUMBER - because purchase was never posted - what then?

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Honored Contributor
millieshops
Posts: 16,242
Registered: ‎03-09-2010

Re: Ordered 7/3/2020 -Order not listed under “My orders”

‎07-11-2020 01:49 PM

@fthunt Did they bill your account?

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