Ordered 2, received 1, CS takes no action

Tshirtgal · ‎04-01-2011

Today I received an order for 2 Denim & co. black pants but only one was in the package. My order on line and invoice enclosed in package says two. I called CS and they said wait for a while and maybe it will show up. Whaaaaaat kind of answer is that? I asked if the Q records show a separate shipment and the CS rep said no. I asked, “do you have proof another pant was shipped” and the answer was no. So on what basis am I being asked to “wait a while and it may show up? “ I have no resolution to my request for help.

fthunt · ‎12-24-2010

Don't they just make you feel so warm and fuzzy and loved?

lucky-girl · ‎04-02-2010

Call back and check with a supervisor

butterfly123 · ‎06-27-2013

@Tshirtgal

Email QVCSocialTeam@qvc.com please.

They will help you.

SeaMaiden · ‎03-10-2010

@Tshirtgal wrote:
Today I received an order for 2 Denim & co. black pants but only one was in the package. My order on line and invoice enclosed in package says two. I called CS and they said wait for a while and maybe it will show up. Whaaaaaat kind of answer is that? I asked if the Q records show a separate shipment and the CS rep said no. I asked, “do you have proof another pant was shipped” and the answer was no. So on what basis am I being asked to “wait a while and it may show up? “ I have no resolution to my request for help.

@Tshirtgal Wow! What an idiot answer they gave you! 😳

elated · ‎06-09-2010

@Tshirtgal wrote:
Today I received an order for 2 Denim & co. black pants but only one was in the package. My order on line and invoice enclosed in package says two. I called CS and they said wait for a while and maybe it will show up. Whaaaaaat kind of answer is that? I asked if the Q records show a separate shipment and the CS rep said no. I asked, “do you have proof another pant was shipped” and the answer was no. So on what basis am I being asked to “wait a while and it may show up? “ I have no resolution to my request for help.

Even if she had no training, common sense would tell you this customer has a problem. I would have pushed her farther with such a dumb answer. Do you think the pants got out of the bag and is running to my house to surprise me. That should have made a light bulb go on in that thoughtless process!!!!

Taseph21 · ‎06-23-2013

I recently ordered 3 items and one Susan Graver item was missing. Same thing, on the packing slip. Called customer service and got a very nice gal who promptly re-ordered the item. I checked today and it has already shipped. Now I need to watch and see if I get charged again. . . but so far, so good.