Customer Care

[Wayne-QVC]

@tsavorite your order is coming directly from China and therefore you will see an "in process" longer than usual.  You should receive the order by 12/08/17. If you do not receive an item shipped from China by the estimated delivery date, it normally arrives just a few days later. 

[qvcaddition]

@Wayne-QVC

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@qvcaddition wrote:

@Kim-QVC

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@Kim-QVC wrote:

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@qvcaddition wrote:

I ordered. The 17" HP LAPTOP ORDER NUMBER 5134089031 Nov. 27, still in process.  All I get is I,M SORRY FROm CS.  CAN MOD,S HELP.  I NEED A COMPUTER.  Should have gone to Costco.

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Hi @qvcaddition I was able to check on this order and it is processing accordingly. HP computers are built to order and come in directly from China, they typically need an additional 4-6 days. The EDD on this order is 12/12/17, I'm confident that it will be meeting that date. Thank you for shopping and posting with us. ~Kim

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Thank you for checking.  I wish I had gone that day to Costco and gotten the HP there and taken it home.

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STLL IN PROCESS, 10 days now.

[qvcaddition]

@LRap

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@LRap wrote:

I ordered the set of 2 My Pillows back on Oct. 29. QVC offered free shipping, and it was an advanced order.  I sent them a check instead of putting it on my card.  When it came time for the pillows to ship, nothing happened.  No one contacted me.  I contacted Customer Service and they told me I owed them money.  What happens when you have an advanced order on an item with free shipping is, when it comes time to ship someone or something ADDS THE SHIPPING CHARGE!  After going around in circles, they finally took the shipping off, but now my order is stuck in Advance Order mode.  I am totally disgusted with QVC.  If I didn't need these pillows as gifts, I would cancel the forget QVC.  I never had a problem in the 30+ years I've been shopping with them, but it seems things have gone to Hell in a handbasket.  I guess my next step is to contact the head of QVC and see if he can do anything.

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ITA.  Worst ever.  No more ordering for me.  At least 25 years.  I'M DONE.

[tsavorite]

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@Wayne-QVC wrote:

@tsavorite your order is coming directly from China and therefore you will see an "in process" longer than usual.  You should receive the order by 12/08/17. If you do not receive an item shipped from China by the estimated delivery date, it normally arrives just a few days later. 

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hmmm @Wayne-QVC.....I just checked again and there is still no tracking# no ship date....how can I be getting it by 12/8?  I sure hope you are correct and someone forgot to post this vital information of a tracking#.  But I did check and it will even still allow me to cancel the order....how can that be as today is 12/6?  

[Wayne-QVC]

@tsavorite The package is in route from China, therefore, you will not see any updated informaton for some time.  Although it's possible it may arrive a few days after the EDD, you will be able to watch its progress once it's scanned in a UPS hub.