Customer Care

[mitzywhite]

I had placed an order on 4/8.  On 4/11, it showed Shipped and a tracking number was provided with an EDD of 4/16.  I always keep an eye on the tracking status of my orders.  As soon as it said Shipped, I saw that my order was in Urbancrest, OH.  Then, the tracking completely went away.  I still have the tracking number, but nothing is listed when I check the status of my order on QVC.  I even went to the USPS tracking website and they have no information that it was ever shipped. 

I then did a Live Chat last night with QVC Customer Service and they said it was on Waitlist.  It sure wasn't on Waitlist when I placed my order!  Order status says Shipped!  Why would it then show Shipped if on Waitlist?

Anybody else have an issue like this before?

[Susan-QVC]

@mitzywhite 

Good Afternoon! 

I have taken a look at the order, I am going to email you regarding the issue.

Susan Q-Social

[mitzywhite]

Thank you for your help Susan! 

[Susan-QVC]

@mitzywhite   My pleasure, anytime

[mitzywhite]

Susan,

New question regarding my order......

What is the difference between Waitlist and Backordered?