Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
05-27-2020 12:42 PM
I have not been ordering due to illness and now have started ordering again. Package
mailed from Lancaster, PA(two hours away at most) then to Bridgeport, NJ, and then to Philadelphia - I live two counties, no more than one hour away. Today, the 27th, according to QVC order status stil in Philly........ I have two more orders on the way..... also being routed via Phillly..............Will I ever get them? I am QVC customer since 1993, Realize times are very different.........Can customer care help?????
05-27-2020 12:57 PM
I can beat that, I ordered something 2 weeks ago today and it hasn't been shipped!
05-27-2020 01:12 PM
Hi @bakergirl I am so sorry for the delay. We are aware the mail service is also feeling the strains of the pandemic. Please keep an eye on the tracking and if you do not receive the order by 5/31 please let us know.
05-27-2020 01:30 PM
Hi @bakergirl I've placed many orders since the beginning of May, and some have shipped and been delivered, and others have not shipped yet. I don't understand that. I've ordered plenty from HSN in the same time period, and received everything. I completely understand that we are living in unprecedented times, but why some things are shipped and others aren't, I just don't understand.
05-27-2020 01:32 PM
Yeah, me too. QVC claims it was shipped +2 weeks ago, but per USPS they only received the tracking info over 2 weeks ago, not the item, so it has never even shipped. Can't blame the PO for that. Worse, this is a clearance item, so I have no idea if it sells out if I will get the item I paid for while it was in stock. And another order (food for Memorial day) never arrived on the advance order date set by the vendor (Rastelli), never shipped (and I was never notified of an issue) and now I cannot cancel it, and worse, QVC keeps extending the date by which it will ship...so maybe for NEXT Memorial day? QVC is going to come out of this pandemic with its reputation badly tarnished by how it responded to it--overhyping products and then not being able to deliver (literally).
05-27-2020 02:19 PM
Hi @Tcherot If you would like me to check the order please post the Item Number and I will take a look.
05-27-2020 04:30 PM
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788