Customer Care

[suburbanone]

Hi, I have 2 orders (barefoot dreamsd TSV) that are still showing "In Process" since June 20th. At this point I just want to cancel the order as I feel this is an excessive amount of time. But it doesn't allow me to cancel. What are my options as I am quite frustrated at this point. Thanks 

[1950DeDee]

Send an email to this address, they will help you.

QVCSocialTeam@qvc.com    

[suburbanone]

Thanks!

[ElvisShops]

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@suburbanone wrote:

Hi, I have 2 orders (barefoot dreamsd TSV) that are still showing "In Process" since June 20th. At this point I just want to cancel the order as I feel this is an excessive amount of time. But it doesn't allow me to cancel. What are my options as I am quite frustrated at this point. Thanks 

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I understand your frustration. If you aren't prepared to ship the product, don't offer it! I have a few orders that having been "processing" for a ridiculous amount of time. I would definitely cancel if the system would let me. Given the amount of process time, the vendor could certainly have cancelled my order within that timeframe. 

[suburbanone]

I.m sorry you are dealing with this as well. I agree, if you can't ship the product then you shouldn't be selling. Extremely frustrsting. 

[cazenovia]

I had the same problem and it took 37 days to receive the item. They would not let me cancel it. What's the real story here?

[Sooner]

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@suburbanone wrote:

Hi, I have 2 orders (barefoot dreamsd TSV) that are still showing "In Process" since June 20th. At this point I just want to cancel the order as I feel this is an excessive amount of time. But it doesn't allow me to cancel. What are my options as I am quite frustrated at this point. Thanks 

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I had one almost 7 weeks before it was shipped and couldn't cancel.   Then it took about 3 weeks MORE to get here, and it is on its way back now.

[suburbanone]

Wow! That is just nuts. I am giving it a couple of more days then I am going to dispute it with my credit card. This is nonsense. 

[Dawncarp]

I actually have an auto ship from 6/6 that I tried to cancel, was not able to and still have not received.  You bet I will be returning and will not be paying for the return shipping.  I really would like to know the truth as to what is going on.  I wish I would have caught this in time.  It is the last of my auto shipments.  I cancelled all others.

[Deb in SD]

My order has been ''processing'' for almost a month now.  In the meantime, I ordered a large item from HSN and it was shipped the next day and was delivered quickly.  This is getting old.