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lulu-chun
Posts: 1
Registered: ‎12-07-2018

Order in Process since 11/23

‎12-07-2018 10:11 PM

Hello!

 

I placed an order on 11/23 with four items. I actually received three of the four fairly quickly, but one item still shows in process. Is there any way to find out why this one item is taking so long to actually ship?

 

Thanks for any help!

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: Order in Process since 11/23

‎12-07-2018 10:18 PM

@lulu-chun wrote:

Hello!

 

I placed an order on 11/23 with four items. I actually received three of the four fairly quickly, but one item still shows in process. Is there any way to find out why this one item is taking so long to actually ship?

 

Thanks for any help!

 

 

Hi @lulu-chun and welcome to our forums! I am sorry that you have not yet received your eye shadow. Unfortunately it is temporarily in a backorder status and we are working closely with the vendor to obtain more stock.

 

Barb

Customer Care

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phoenixbrd
Posts: 12,295
Registered: ‎03-27-2010

Re: Order in Process since 11/23

‎12-08-2018 01:32 AM

I was "in process" for over a month with a linea item that I had ordered.  Finally, I received notification that it was no longer available!

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