Customer Care

[mattinglyd]

How do I access my order history going back before 2019, which is the cutoff when I try and view "all orders" under my order history on the website? I have chatted with customer service and they say it's not possible, yet they can see all my orders. 

[Tori3569]

Not possible is the right answer.  Orders online don't go back further than 5 years.  If the reps can see them, can they email you a printout? 

[Venezia]

Many retailers don't even keep order histories going back that many years.  I think 5 years is pretty generous.  It's not like you can return anything after that length of time and, if it's important to have a copy of an order, I print it out at the time.

[kaydee50]

@mattinglyd  Curious to know why you would need to know about an item ordered 6+ years ago?  I don't think most retailers go back more than a year or so.

[Etoile308]

I can understand occasionally wanting to check back that far. I also understand that it's not common with most retailers. 

But sometimes you wonder what the shade of an item was called, or what size you ordered in a brand that didn't work out, or to simply find the model number of an appliance, or what price you paid for something and when. Yes, often the info can be found with some extra digging, but order history can make it easy.

[loriqvc]

@mattinglyd - I am fairly sure customer service can only see a bit more of your order history than you can; I've talked with both agents and supervisors about that before. Their system is simply not set up to retain all customer records, which is probably a good thing since the more data they need to store and manage, the more likely it is that they'll need to divert money and resources to support it—and we all know they have enough trouble with their current technology and related services.

If you think you're going to want to view old purchase information on an ongoing basis, I'd recommend that you find a way that works for you to keep your own records. Options include printing (physically or via PDF tools) your order details, copying and pasting the text into a document or spreadsheet, or just making your own notes as desired. If you want a lower-tech yet still searchable option, just create a special folder for your QVC order confirmations in your email system.

Many years ago, I created a Word document with my basic purchase history, and it has actually been a very helpful resource at times . . . tracking all the way back to mid-2008! Yes, I know I'm a crazy person. 

[beach-mom]

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@loriqvc wrote:

@mattinglyd - I am fairly sure customer service can only see a bit more of your order history than you can; I've talked with both agents and supervisors about that before. Their system is simply not set up to retain all customer records, which is probably a good thing since the more data they need to store and manage, the more likely it is that they'll need to divert money and resources to support it—and we all know they have enough trouble with their current technology and related services.

If you think you're going to want to view old purchase information on an ongoing basis, I'd recommend that you find a way that works for you to keep your own records. Options include printing (physically or via PDF tools) your order details, copying and pasting the text into a document or spreadsheet, or just making your own notes as desired. If you want a lower-tech yet still searchable option, just create a special folder for your QVC order confirmations in your email system.

Many years ago, I created a Word document with my basic purchase history, and it has actually been a very helpful resource at times . . . tracking all the way back to mid-2008! Yes, I know I'm a crazy person. 

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@loriqvc - This is a great idea! Could you teach us how you did it?

[Tori3569]

What I've always done is keep a folder in my email labeled QVC.  All my confirmation emails go there as soon as I read them.  I probably have at least 15 years' worth in there.  Easy enough to go in and search a name or item and pull it up.  

[loriqvc]

@beach-mom - My order documentation approach is really quite basic—it just involves copying and pasting from your QVC order history into a format that works for you. I'll provide a short-as-possible overview and would be happy to answer questions or give more details. 

I've had two different versions over the years; when I started, I used a very simple setup like the one below, with a couple of tab markers on the top line so everything would be more or less aligned when you skimmed the text on the page:

4/7/25               Price: $15.00              Total: $16.47

10 Strawberry Street Flamingo Pool Float Chip and Dip Platter

I set up the file in landscape view to allow plenty of room for the item title/description and occasionally added notes underneath. If I ended up returning an item, I had a final tab on the top line to note "RETURNED," and then I'd italicize the whole entry.

4/7/25               Price: $15.00              Total: $16.47             RETURNED

10 Strawberry Street Flamingo Pool Float Chip and Dip Platter

About seven or eight years ago, I switched to a table format instead. It is an even cleaner layout overall, which I've enjoyed. I just created a table with six columns that have the following headings: Date, Item Price, Order Total, Item #, Item Title, and Notes. I set up the table to have the oldest purchases at the bottom and the newest at the top because that was how I had started my previous list, but if you choose to set it up with the newest purchases at the bottom, you can simply click the Tab key in the last row of the Notes column and a new row is automatically added for you as you continue to shop. (If you set it up my way, you right-click the top row and add a row above it.)

It's nice to have a separate space for notes for each item; I add details from the product description, indicate if it was a gift purchase, or list all the colors that were available in case I might want to go back and buy more later if things get restocked.

Hope that's helpful! Happy documenting...

ETA: Whatever format you choose, always use "paste special" and then "unformatted text" when you put the QVC text into your Word document—it gives you nice, plain data and prevents weird codes or links from being added that could cause problems later.

[DottieBlue]

I find it strange that they can't keep more than 5 years of customers orders, but they keep forum threads for like forever.  They never seem to "clean out" these forums but get upset when a poster digs up an old thread. 

I think 5 years would be a good cut-off for storing threads, too.  These forums certainly take up alot of memory space in their system.  And for what?  I don't think being able to go back 13 years on a thread is any more useful than going back to see what you ordered 13 years ago.

But, I guess it's just me.