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New Contributor
indianprincess
Posts: 2
Registered: ‎10-19-2013

Online videos are not loading or playing

‎11-16-2022 03:56 PM

I've tried to send feedback, but the online videos are not playing!  I do everything online, it's been a few months that videos start & a second or two in quit, they will not load & play.  I know it isn't just me either, my aunt was having the same problem & I know nothing here has changed.  
very frustrated 

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Respected Contributor
Tori3569
Posts: 2,221
Registered: ‎06-27-2010

Re: Online videos are not loading or playing

‎11-16-2022 04:11 PM

I have no issues with videos playing.  Is your laptop or device updated?  If so, I would suggest trying a different browser.  

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kitcat51
Posts: 4,892
Registered: ‎09-15-2016

Re: Online videos are not loading or playing

[ Edited ]

‎11-16-2022 04:11 PM - edited ‎11-16-2022 04:20 PM

I'm using a tablet with Crome without the Q app & the videos are working for me. Did you try clearing data-history & if you're using the Q app trying without it or another browser? Sorry you're having trouble, hope the mods & other posters can help.

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RespectLife
Posts: 15,897
Registered: ‎02-27-2012

Re: Online videos are not loading or playing

‎11-17-2022 08:18 AM

I'm on Edge on a desktop and I watched many videos yesterday and today.

 

Working fine.

 

Tech is so frustrating when we can't get it to work.

 

I have seen many posts that people using Apple products continally have issues.

 

I'd try a diff browser as well.

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