Customer Care

[DeeDT]

Back on October 30th,2019,  I ordered a Lock and Lock set of 2 glass pie dishes with lids.  I actually forgot all about them during the holidays.

Well guess what arrived on my door step today?

Ordered 10-30-2019

Delivered 1-9-2020

Longest I've ever waited on a QVC item!  I think this might even break a record for longest shipping/delivery.  Wonder where my little glass pie pans have traveled in that many days? Or were they sitting in a corner somewhere forgotten?

At least they weren't broken.  haha

[Love my grandkids]

@DeeDT That's quite a journey and totally unacceptable service. I applaud your attitude!

[blackhole99]

@DeeDT  I would call CS and complain, maybe you will get them for free to compensate for the time you waited for your order. LOL

[Melvin-QVC]

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@DeeDT wrote:

Back on October 30th,2019,  I ordered a Lock and Lock set of 2 glass pie dishes with lids.  I actually forgot all about them during the holidays.

Well guess what arrived on my door step today?

Ordered 10-30-2019

Delivered 1-9-2020

Longest I've ever waited on a QVC item!  I think this might even break a record for longest shipping/delivery.  Wonder where my little glass pie pans have traveled in that many days? Or were they sitting in a corner somewhere forgotten?

At least they weren't broken.  haha

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@DeeDT   I'm so sorry that happened.  I'm looking at your account now.  What color is the pie dish you're referring to?  You can email us QVCSocialTeam@qvc.com for further assistance.  I don't see the order you're referring to.  

[Naturesbeauty]

I can top that........waiting for Box 2 of an order. Received Box 1. Now watching the tracking it states that the package was received at my local Post Office, out for delivery. Now it states sent to a post Office in a state I don’t even live in! Really! 😱🙄😡

[Kachina624]

@DeeDT. Did you check the tracking to see where your pie plates have been?

[Snowhite714]

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@DeeDT wrote:

Back on October 30th,2019,  I ordered a Lock and Lock set of 2 glass pie dishes with lids.  I actually forgot all about them during the holidays.

Well guess what arrived on my door step today?

Ordered 10-30-2019

Delivered 1-9-2020

Longest I've ever waited on a QVC item!  I think this might even break a record for longest shipping/delivery.  Wonder where my little glass pie pans have traveled in that many days? Or were they sitting in a corner somewhere forgotten?

At least they weren't broken.  haha

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Is it possible that they became backordered after placing the order and you didn't realize it?  After all you did forget about the order.

[Jen717]

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@Snowhite714 wrote:

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@DeeDT wrote:

Back on October 30th,2019,  I ordered a Lock and Lock set of 2 glass pie dishes with lids.  I actually forgot all about them during the holidays.

Well guess what arrived on my door step today?

Ordered 10-30-2019

Delivered 1-9-2020

Longest I've ever waited on a QVC item!  I think this might even break a record for longest shipping/delivery.  Wonder where my little glass pie pans have traveled in that many days? Or were they sitting in a corner somewhere forgotten?

At least they weren't broken.  haha

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Is it possible that they became backordered after placing the order and you didn't realize it?  After all you did forget about the order.

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If on backorder, QVC cancels orders after 45 days, automatically.