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Occasional Contributor
Posts: 7
Registered: ‎04-10-2012

On hold listenening to music for 4 1/2 hours!

Where is everybody???  Someboday just posted that she only had to wait 10 minutes on hold.  Why have I never been picked up!!!

QVC Customer Care
Posts: 1,489
Registered: ‎10-12-2015

Re: On hold listenening to music for 4 1/2 hours!

QVC Customer Care
Posts: 1,489
Registered: ‎10-12-2015

Re: On hold listenening to music for 4 1/2 hours!

[ Edited ]

Hi @ina1955 

 

Welcome to our Community Forums. Please email us at QVCSocialTeam@qvc.com and let us know how we can help you. 

 

Barb

Customer Care

Occasional Contributor
Posts: 7
Registered: ‎04-10-2012

Re: On hold listenening to music for 4 1/2 hours!

I see this is being monitored, so please tell me how I get to speak to one of you, considering chat and email don't seem to be available either!

QVC Customer Care
Posts: 1,489
Registered: ‎10-12-2015

Re: On hold listenening to music for 4 1/2 hours!

@ina1955  please email us directly and someone will get back to you.

 

Barb

Occasional Contributor
Posts: 7
Registered: ‎04-10-2012

Re: On hold listenening to music for 4 1/2 hours!

Okay...email has been sent.  Thanks!

Honored Contributor
Posts: 13,481
Registered: ‎11-24-2013

Re: On hold listenening to music for 4 1/2 hours!

On hold for 4.5 hours???

Honored Contributor
Posts: 12,473
Registered: ‎03-09-2010

Re: On hold listenening to music for 4 1/2 hours!

😳😳😳😳😳 15 minutes is too long! 4.5 hours I hope you got the problem resolved🙂

 

 

Esteemed Contributor
Posts: 5,452
Registered: ‎07-10-2011

Re: On hold listenening to music for 4 1/2 hours!

[ Edited ]

Hope the phone was on speaker.

 

Most of the folks here have been saying email the Social Team along with the email address, but yet people are still calling Customer Service.

Esteemed Contributor
Posts: 5,452
Registered: ‎07-10-2011

Re: On hold listenening to music for 4 1/2 hours!

Maybe the Social Team should put a banner in BIG RED LETTERS at the top of the Forums along with the email address and maybe the phone calls will ease up.

 

¨Need Help! Email the Social Team. We are here to help you¨