On hold for QVC customer service for 30 minutes!

srgtdj · ‎03-20-2010

I called and it said the wait would be 4-5 minute...it's going on 30 minutes now of listening to holiday music on hold. My goodness what poor service. I placed an order on Nov 18 and it shows in process STILL. It won't let me cancel but apparently it's not shipping either. Trying to find out what the story is...if I can ever get a service rep to answer...

NicksmomESQ · ‎08-19-2014

That happens sometimes.I would hang up & try again.Your call might have gotten lost.

Anonymous · ‎11-28-2018

Hi @srgtdj, I am so sorry for the delay. I checked the order and if it was the Josie Maran item apparently there is a delay in shipping. The comments on your order state either an email or phone call was made advising it would be received by December 3rd.

CherryHugs · ‎07-21-2014

I would have called back later! That is way too long to wait

Faith is the strength by which a shattered world shall emerge into the light. —Helen Keller

Janey2 · ‎06-07-2010

I have 2 orders “in process” since Nov. 17. Estimated delivery was on the 23. I placed an order at 2 department stores on Monday. They were delivered this morning.

Anonymous · ‎11-28-2018

Hi @Janey2 I checked your order and it has been delayed. An email or a phone call was sent advising your order was delayed and it should be received by Dec 3rd. I am so sorry for the delay. If you did not get the notification check your junk mail your computer may not have reconized the email address.

Imaoldhippie · ‎06-10-2015

Not surprising for this time of year.

BE THE PERSON YOUR DOG THINKS YOU ARE! (unknown)

Puppy Lips · ‎05-09-2010

I placed three orders for the Harry Slakin candles on Nov. 20. This was the TSV for goodness sakes. I got two of the orders, but the Wood scent order is still showing in Process. It was available when I ordered it. Why would it take over 8 days for a TSV to ship out?

Always remember that you are absolutely unique. Just like everyone else. Margaret Mead

BalletBabe · ‎03-05-2011

@Puppy Lips @srgtdj @Imaoldhippie @Janey2 If you have to hold then hang up and send a message to QVCsocialteam@QVC.com

They responded to my question very fast.

Make sure to include your order number and your name so they can look it up for you.

Gorgf · ‎03-10-2010

I also had a half hour wait with a clothing company this morning unrelated to Q. I needed a size exchange. I agree ,it is the holiday season and sales. This company offered 50% off this week. I usually dont have that kind of wait time. I actually ordered a other on line clothing item while waiting from a different store. The CS was very nice and I wish I could say the same for Q.