OMG...CS agent just tried to tell me that QVC2 is ... - Page 2

kaydee50 · ‎02-07-2011

So the "social team" won't be of help with shipping/return problems??? I guess they're too busy monitoring these forums!

Nonametoday · ‎03-09-2010

@kaydee50 wrote:
So the "social team" won't be of help with shipping/return problems??? I guess they're too busy monitoring these forums!

@kaydee50

Why would they be monitoring these forums?

pupwhipped · ‎03-11-2010

@KBEANS wrote:
The Social Team no longer wants to get involved with returns, shipping etc. They sent me a note back and directed me to CS who hasn't even acknowledged a simple upfront exchange request. I am trying to avoid the long return/exchange wait before the size I need is no longer available.

I contacted CS twice and got no response. They must have been on the phone with @shoechic. LOL

I agree, @KBEANS. Something has definitely changed in the way the Social Team can help with problems. I've had three or four simple issues that normally in the past they would solve without even missing a beat. Not now. Mostly what I am getting from them is "we will refer your issue on to our Finance Department." And good luck with ever hearing from them in this lifetime.

I had a nightmare of a time trying to get an upfront replacement of mismatched $200 Jai earrings sent to me awhile ago. Tried the Social Team first...no help. Then emailed Easy Returns, then later talked personally to a Customer Service Rep...who, by the way, didn't even know what the Social Team was. No one was helping, nothing getting done...blaming it on their system. I was doing all this over about a two week time span trying to get QVC to just remedy their mistake. I felt like I was working a job trying to get this fixed! Finally when I had given up and figured my shopping days were over with this company, I did get a call from a nice lady from QVC and she sent out a new pair. But then I guess they had to get in one last blow cause later I see they charged me return shipping for the mismatched pair I sent back. I emailed the Social Team asking them to remove the charge and, you guessed it, they could not help and would have to send it over to their Finance Department. 😲😲😲

It's sad but things on so many levels are not good with this company....not good at all.

HisElk1 · ‎09-29-2015

@pupwhipped , I feel your pain. And no way should you have been charged for return shipping!

There are times when I think I'd want to be a CS rep; I can work at home, take the calls, get paid, and still NOT do my job.

Unfortunately, it seems to be the normal these days and no one cares anymore.

reviewer from sc · ‎09-07-2010

Oh no! I hope this isn't so. The social team have always been such a huge help to me when no one else knew what was going on. If the social team is no longer going to help, what recourse will any of us have?

kaydee50 · ‎02-07-2011

We

@Nonametoday wrote:
@kaydee50 wrote:
So the "social team" won't be of help with shipping/return problems??? I guess they're too busy monitoring these forums!

@kaydee50
Why would they be monitoring these forums?

If it's not the "social team" who does monitor these forums?? And if the "social team" is no longer helping with return and billing problems, what does the "social team" do??? I'm confused!!!!

qbetzforreal · ‎08-28-2010

There is another thread about the delay in shipping of Lug bags. Purportedly, Lugs are shipped by the vendor not QVC from Canada.

Group 5 minus 1 · ‎03-11-2010

And speaking of CS reps, I ordered a patriotic top and CS rep misunderstood and thought it was a parrot top.

pupwhipped · ‎03-11-2010

@reviewer from sc wrote:
Oh no! I hope this isn't so. The social team have always been such a huge help to me when no one else knew what was going on. If the social team is no longer going to help, what recourse will any of us have?

@reviewer from sc, I don't want to mislead anyone here with my earlier post and my thoughts. I do believe the Social Team will definitely fix any issue that is in their power to do so!!! But something has changed with their capabilities. The problem may stem from an issue QVC is having with billing. In every case where the Social Team could not help me there seemed to be a big lag time between charges hitting my credit card and QVC receiving payment. My credit card had indeed been billed (not a pending charge, but charged out for days!) but the Social Team could not see payment on their end...hence they would send my request on to the Finance Department to figure out. I won't go on and on but something is wrong with QVC's system and it is handcuffing the Social Team in what they can do.

I speak only from my experiences and obviously I don't know exactly what's going on. But something has changed in the help the Social Team, and likely Customer Service in general, can quickly and easily provide.....a real shame.

RespectLife · ‎02-27-2012

@KBEANS wrote:
The Social Team no longer wants to get involved with returns, shipping etc. They sent me a note back and directed me to CS who hasn't even acknowledged a simple upfront exchange request. I am trying to avoid the long return/exchange wait before the size I need is no longer available.

I contacted CS twice and got no response. They must have been on the phone with @shoechic. LOL

@KBEANS

The exchange and return requests are supposed to go to

qvceasyreturns@qvc.com

Is that who you contacted???

I have had responses in 1-2 days.