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08-12-2022 11:04 AM
i have not had any issues with using the social team on fb messenger OR the social team via the qvcsocialteam@qvc.com. either way they get my problem/question taken care of.
08-12-2022 06:48 PM
Yes, that is who the social team directed me to. They used to just take care of it, and very promptly I might add. Maybe since things are getting back to normal they're not doing exchanges, returns and such?? IDK.
I heard from them today. It was about 3 days until they got back to me. Understood because of backlogs and what have you. The upfront exchange was granted but I was afraid the items might have sold out in my size because they kept showing them. Everything worked out.
Thanks for the info. Have a good weekend.
08-15-2022 07:51 PM
Quality, Convenience, Value??????
08-18-2022 10:50 AM
Pretty sad when the CS department can not take care of a retail problem over the phone on 1 call. It goes to the Social Team/mods to take care of it and get something done. Now, it seems you won't be able to even contact the ST/M for a solution to a problem. Yep, the more problems go unfixed after years of complaints, the more I think QVC is not going to last to much longer as a TV retail company. They just aren't putting money or staff into fixing what is wrong.
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