OMG...CS agent just tried to tell me that QVC2 is not live

shoechic · ‎06-10-2015

I just called CS to ask why my Lug orders are not shipping. One from 2 weeks ago & one from 3 weeks ago. Both items show available (in stock) and one of them was just on QVC 2 LIVE. Nothing about backordered or anything like that. She said QVC 2 is not live. She said if you look in the upper right hand corner of the screen it says "previously recorded". I said I'm watching it now & it says "LIVE". She insisted Q2 is not live.

She then said neither item is available. I said that is impossible. I've been checking the product page daily (including while I was on the phone) & they are both available (in stock).

Frustrating.

sunshine45 · ‎03-09-2010

qvcsocialteam@qvc.com

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Kachina624 · ‎03-10-2010

@shoechic It's sad how poorly trained some CS reps seem to be. We could give more accurate information than they do. Contact the mods at the address @sunshine45 gave you, including your order numbers. Sometimes the problem is with the vendor and nobody at QVC can provide accurate information.

New Mexico☀️Land Of Enchantment

bronxgal1 · ‎12-24-2014

On QVC 2--- SOME shows are repeats. and some are LIVE. On QVC 3----ALL shows are repeats.

Bookplate · ‎08-19-2011

Their CS seems to be going the way of their IT support. Why in the world would it matter to your existing order if Q2 was live or not? But yes, CS should be aware that Q2 is live for several hours each day, which clearly your rep was not.

Don't bother with them in the future and go straight to the Social Team.

amyb · ‎04-05-2010

Sounds like what my mom used to say.."the left hand doesn't know what the right hand is doing" over at the Q, these days.

Other poster is right. That email does help to get things done.

I just got a response from that email address today regarding a return still "pending refund." My return, which, once I tracked it today, I saw that it was received back to them on 8/1, and no refund or communication at all from QVC.

Had to email them twice. They just processed it today, after I emailed a second time, to that address given here. And you know what the email said..."it will take up to 10 days to get the refund." So that's 20 days after they received the product back! Ridiculous. And had I not contacted them, who knows when it would have processed.

I've done other returns, with other vendors this summer. All refunds happened within 1-3 days. All of them had a system of communication to the customer. It wasn't on me to follow up. Some without even receiving the goods back yet, they refund you immediately.

Anyhow, good luck!

HisElk1 · ‎09-29-2015

I agree with @Kachina624 about the training of the CS reps.

One of the many reasons I no longer order much and years ago, I ordered a lot when things were run differently.

Most of my orders are now purchased through their sister company HSN. There are times when I need help and 99% of the time, I have found them to be helpful and solving the problem. I even mentioned to one of them that they should go up north and teach the Q CS reps how to fix problems. The rep I spoke to told me that she doesn't understand why because they all (both networks) get their training together. She said she likes to treat customers in the manner in which she would like to be treated. After that conversation, I asked her to transfer me to the department to give a compliment to her. They do have one and I did leave a message with the person's first name.

@shoechic , I hope you can get this resolved. It's way beyond ridiculous IMO.

HisElk1 · ‎09-29-2015

@amyb , that's ridiculous IMO. One of the many reasons I don't order. It's crazy that the customer has to jump through so many circus hoops to get a refund.

When you order something, it doesn't take long for it to post on the credit card - getting the refund takes way too long IMO.

I always get a receipt from the PO and track it to see when it was received. I give it a week to 10 days and if no refund appears, I get in touch with the info from the PO.

QVC really needs to get with it like they were many years ago. For me, there isn't much "convenience" left anymore with how things are being done. Enough said.

KBEANS · ‎06-08-2020

The Social Team no longer wants to get involved with returns, shipping etc. They sent me a note back and directed me to CS who hasn't even acknowledged a simple upfront exchange request. I am trying to avoid the long return/exchange wait before the size I need is no longer available.

I contacted CS twice and got no response. They must have been on the phone with @shoechic. LOL

Nonametoday · ‎03-09-2010

@amyb wrote:
Sounds like what my mom used to say.."the left hand doesn't know what the right hand is doing" over at the Q, these days.

Other poster is right. That email does help to get things done.

I just got a response from that email address today regarding a return still "pending refund." My return, which, once I tracked it today, I saw that it was received back to them on 8/1, and no refund or communication at all from QVC.

Had to email them twice. They just processed it today, after I emailed a second time, to that address given here. And you know what the email said..."it will take up to 10 days to get the refund." So that's 20 days after they received the product back! Ridiculous. And had I not contacted them, who knows when it would have processed.

I've done other returns, with other vendors this summer. All refunds happened within 1-3 days. All of them had a system of communication to the customer. It wasn't on me to follow up. Some without even receiving the goods back yet, they refund you immediately.

Anyhow, good luck!

@amyb

I wonder if their CS representatives nowadays are outsourced to a company that does many companies' calls for them.