Customer Care

[Arkyshopaholic]

Did anyone order the NYDJ TSV that had 2 different styles for the same price? I ordered a petite length in both the skinny & the bellbottom. I checked the order to make sure before I placed the order that both were petite sizing. I checked it to the length measurements on the QVC click here measurements, it said inseam 27". The actual length of my 14 was 31 1/2" long.The order was separated into 2 orders by QVC and the bellbottom did not show "petite". When I received the jeans, ONLY the skinny was marked as a petite. The bellbottom jeans were NOT. I put them on and they were 4 inches too long. NOT ONE HOST, NOT EVEN JANE NOR COURTNEY said ANYTHING about these NOT BEING PETITE. I returned them & they charged me 7.98 for the return! They misrepresented & lied to sell those jeans! I tried to email QVC customer service, there is no customer service email anymore. I tried to "chat" customer service, it disconnected my chat. Both of the reviews I posted were NEVER posted under "reviews". Apparently, QVC doesn't want to let customers complain on paper!

[mizree]

did you email qvcsocialteam@qvc.com

[Kachina624]

@Arkyshopaholic    Did you know the actual garment measurements are available for you to view including the length of the pants.  They're right at the end of the text description where you're advised to 'click here' for measurements.  Some manufacturer's interpretation of petite is not the same as ours so you should always check.  If you want to email someone about a CS problem, you can contact this address.  Include your order #  qvcsocialteam@qvc.com

[Kim-QVC]

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@Arkyshopaholic wrote:
Did anyone order the NYDJ TSV that had 2 different styles for the same price? I ordered a petite length in both the skinny & the bellbottom. I checked the order to make sure before I placed the order that both were petite sizing. I checked it to the length measurements on the QVC click here measurements, it said inseam 27". The actual length of my 14 was 31 1/2" long.The order was separated into 2 orders by QVC and the bellbottom did not show "petite". When I received the jeans, ONLY the skinny was marked as a petite. The bellbottom jeans were NOT. I put them on and they were 4 inches too long. NOT ONE HOST, NOT EVEN JANE NOR COURTNEY said ANYTHING about these NOT BEING PETITE. I returned them & they charged me 7.98 for the return! They misrepresented & lied to sell those jeans! I tried to email QVC customer service, there is no customer service email anymore. I tried to "chat" customer service, it disconnected my chat. Both of the reviews I posted were NEVER posted under "reviews". Apparently, QVC doesn't want to let customers complain on paper!

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Hi @Arkyshopaholic Thank you for posting and shopping with us here at QVC. We do appreciate it. I have sent an email to you regarding this. I am so very sorry that we have disappointed you with these jeans. -Kim