Customer Care

[Sunniegirl]

Thanks - I did read over the instructions and I even stopped and did a live chat with CS, they agreed, there was no "exchange" - option - just write on the label what you want exchanged??  I guess, my point is - make it a choice, either, return or exchange.  I don't mind if I don't like an item, or I change my mind, but give me the option.  That's all I'm trying to say.  Thanks... 

[BirkiLady]

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@shoekitty wrote:

I haven't received a pre-addressed return label for a couple years.  They sent a notice out last month,they will not be doing it anymore. You need to print. Printing labels is a pet peeve of mine.  GRRR!   Surely will make people think before ordering.  And cut down on paper work.  i know qvc has to cut costs and tighten their belt like everyone. But every time they make a cut, it is always at the customers expense. But, everyone is doing it. Even nordies, and they were the last of the CS oriented businesses!!

ETA.  Spelling correction, as usual. Lol

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[cjm61]

@Tinkrbl44 I can't disagree more. Retailers lose money on returns. Not only that, $3.50 is a deal for shipping as is the $6.50. As of yet, every return I have made and tried to ship on my own dime, cost more than the $6.50.  

Costs Associated with Returns:

• Lost Sales:

  Returning an item means the retailer loses the original sale price and any associated profit. 
• Shipping Costs:

  Returns often involve free or discounted shipping, which can be a major cost for retailers. 
• Restocking and Processing:

  Returned items need to be inspected, restocked, and potentially refiled, all of which require labor and resources. 
• Decreased Resale Value:

  Items returned may not be in perfect condition, especially if they are clothing or electronics, and may need to be sold at a discount. 
• Return Fraud:

  Some customers may attempt to return items that were never purchased or that have been damaged, further increasing the costs for retailers. 

[San Antonio Gal]

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@cjm61 wrote:

@Tinkrbl44 I can't disagree more. Retailers lose money on returns. Not only that, $3.50 is a deal for shipping as is the $6.50. As of yet, every return I have made and tried to ship on my own dime, cost more than the $6.50.  

Costs Associated with Returns:

• Lost Sales:

  Returning an item means the retailer loses the original sale price and any associated profit. 
• Shipping Costs:

  Returns often involve free or discounted shipping, which can be a major cost for retailers. 
• Restocking and Processing:

  Returned items need to be inspected, restocked, and potentially refiled, all of which require labor and resources. 
• Decreased Resale Value:

  Items returned may not be in perfect condition, especially if they are clothing or electronics, and may need to be sold at a discount. 
• Return Fraud:

  Some customers may attempt to return items that were never purchased or that have been damaged, further increasing the costs for retailers. 

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Thank you @cjm61 .  I couldn't agree with you more.  Glad you printed this list.

I rarely return.  However,  I did have to return a clothing item last week.  I printed a return label from my home printer, stuck the bag in my home mailbox, and the mail person picked it up.

It was extremely easy and I don't expect the Q to have to eat the cost of my return fee.  I'm fine with the 6.95 shipping label and paying for the 3.50 fee it cost to ship it to me.

[Tinkrbl44]

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@cjm61 wrote:

@Tinkrbl44 I can't disagree more. Retailers lose money on returns. Not only that, $3.50 is a deal for shipping as is the $6.50. As of yet, every return I have made and tried to ship on my own dime, cost more than the $6.50.  

Costs Associated with Returns:

• Lost Sales:

  Returning an item means the retailer loses the original sale price and any associated profit. 
• Shipping Costs:

  Returns often involve free or discounted shipping, which can be a major cost for retailers. 
• Restocking and Processing:

  Returned items need to be inspected, restocked, and potentially refiled, all of which require labor and resources. 
• Decreased Resale Value:

  Items returned may not be in perfect condition, especially if they are clothing or electronics, and may need to be sold at a discount. 
• Return Fraud:

  Some customers may attempt to return items that were never purchased or that have been damaged, further increasing the costs for retailers. 

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@cjm61   @Sunniegirl   @San Antonio Gal 

Thanks for taking the time to post this.

Obviously, it depends on what's being returned and if it can go right back in stock.

The last return I made (pre-COVID) was a pair of earrings in its teeny box ... and $6.95 just seemed wrong.

So, I printed out a Paypal label and affixed it to the envelope.    The correct postage was $1.83 and that was with tracking!   

Since then, I only purchase small things or "sure things".  (A "sure thing" for me is Cuddl Duds Fleecewear).

I appreciate your information.

[cjm61]

@San Antonio Gal As usual I completely agree with you. That $10 is worth it as my time is worth something. I would rather pay this than have to spend the money on gas to get to the store, probably wait in a line to make my return, then drive home. Most likely, this would take at least 45 minutes of my time. 

Like you, I really don't return much as I wait for reviews to give me an idea how items fits/works. I read the description completely, look at the garment measurements and watch the videos. I am rarely disappointed. 

[Group 5 minus 1]

@LTT1 : One of our B&M stores has eliminated dressing rooms. You don't know about fit till you get the item home.

[LTT1]

@Group 5 minus 1 

Oh my!

That's a new one!

There went my last hope of finding the right fit!

Here are my thoughts about this new twist:

1)  They make more money on returns?

2). People don't take the time any more to try them on to ensure fit?

3)  Trying to ensure fit is a losing proposition because manufacturers do not know how to measure to ensure QC anyway?

4). They intend to use stretchy, baggy fabrics anyway?

[Group 5 minus 1]

@LTT1Think it might have to do w/ shoplifting.

[Tinkrbl44]

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@Group 5 minus 1 wrote:

@LTT1 : One of our B&M stores has eliminated dressing rooms. You don't know about fit till you get the item home.

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@Group 5 minus 1 

I've run into that, too. 

You CAN go over to the Men's Department where there are full-length mirrors and hold it up to you, but the fitting rooms are closed.

If pressed, the sales associates tell you that if it doesn't fit, you can (just stand in a long line and) return it.

No thank you.