Customer Care

[mignardise]

For a week and a half no pictures are showing on QVC's website on my IPad. Descriptive wording but not a single picture, only blank spaces where pictures of products would normally appear. After many years of shopping on QVC, this is disappointing. I have reported the situation to customer service at least three times to no avail.

[Tupe]

Have you restarted your IPad?  If you have not done so already, try uninstaliiing and then reinstall the ap.  I haven't had any issues with mine.  Good luck

[Kachina624]

Download and temporarily use a different browser.  Safari isn't always compatible with QVC computer system.

[CalminHeart]

I use the website - not the app - on my iPad and it shows pictures.

It sounds like this is an iPad issue, not Q's issue.

Do a hard reset on your iPad. Hold the home and power buttons down until the iPad shuts down and the apple comes back on for the power up. 

[mignardise]

Thank you all for the kind suggestions. I have tried all of these suggestions and still no change. Today, QVC customer service requested a screenshot of the homepage showing all blank spaces , no photos, and said upon receipt of that the QVC it department would be informed of the situation. So, I have done that and hope the matter can be resolved quickly.  I have no problem with any other website I frequent, only QVC.com. The same problem exists on the QVC app, which I deleted and re-installed as suggested. I don't see how it can be an Apple issue when all other websites function perfectly. We shall see ...  

[Etoile308]

How old is your iPad and have you done the most current updates? 

I don't have problems here using Safari or DuckDuckGo and only shop on an iPad.

[millieshops]

@Kachina624   Safari isn't always compatible with more than QVC.

[Hoopsky]

I started having this problem as of 2 weeks ago.  Have tried viewing QVC on Safari, Firefox, and Chrome on my lap top.  I have tried viewing QVC on my iphone and my ipad.  I have emptied the cache, checked the permission settings, restarted all devices and deleted and reinstalled the app and bookmark.  Everything was fine until 2 weeks ago.  I can see HSN pictures just fine.  It's only QVC. Just talked to QVC customer service and they claim they don't have a tech dept to talk to that can help with this.  They're losing my business because I cannot see the pictures. 

[mignardise]

The same thing is happening for me. Customer care said IT would be informed and would get back to me but the problem continues. I've been a loyal QVC shopper for a very long time. I can no longer shop if I can't see pictures of the items offered.