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11-15-2022 02:55 PM
They were great if you needed help they got you help and responded within 24 hrs.. now you have to contact QVC for easy returns and I have done this at least three times since Nov 1 no response.. I finally called customer service on this .. there wouldn't be a problem at all if they put out packing labels and return label in with our purchase.. so fed up .. if you give someone a gift for the holidays you want them to be able to return it with no hassle.. This is a mess.. all the way around .. I will not t order any more gifts from QVC for this reason ..
11-15-2022 03:15 PM
@Chatyone 2 wrote:They were great if you needed help they got you help and responded within 24 hrs.. now you have to contact QVC for easy returns and I have done this at least three times since Nov 1 no response.. I finally called customer service on this .. there wouldn't be a problem at all if they put out packing labels and return label in with our purchase.. so fed up .. if you give someone a gift for the holidays you want them to be able to return it with no hassle.. This is a mess.. all the way around .. I will not t order any more gifts from QVC for this reason ..
Are you not able to print one from your order?
11-15-2022 03:17 PM
@Chatyone 2 wrote:
They were great if you needed help they got you help and responded within 24 hrs.. now you have to contact QVC for easy returns and I have done this at least three times since Nov 1 no response.. I finally called customer service on this .. there wouldn't be a problem at all if they put out packing labels and return label in with our purchase.. so fed up .. if you give someone a gift for the holidays you want them to be able to return it with no hassle.. This is a mess.. all the way around .. I will not t order any more gifts from QVC for this reason ..
@Chatyone 2 I am sorry for the frustration, if you have an order that you need a label for please email us the order details to QVCSocialTeam@qvc.com, we will be happy to email/mail a label. Susan
11-15-2022 03:28 PM
@rms1954 wrote:
@Chatyone 2 wrote:They were great if you needed help they got you help and responded within 24 hrs.. now you have to contact QVC for easy returns and I have done this at least three times since Nov 1 no response.. I finally called customer service on this .. there wouldn't be a problem at all if they put out packing labels and return label in with our purchase.. so fed up .. if you give someone a gift for the holidays you want them to be able to return it with no hassle.. This is a mess.. all the way around .. I will not t order any more gifts from QVC for this reason ..
Are you not able to print one from your order?
@rms1954 , not everyone has a printer.
11-15-2022 03:33 PM
It was such a hassle trying to get a return label (which I was promised three times from CS) I gave up.
I do not have a fax/copy machine anymore plus getting to the post office is a problem too.
Don't think I've ordered since. I won't be lied to when they say they sent a pickup for me and return labels.
11-15-2022 04:05 PM
The QVCSocialTeam@qvc.com has always been a big help for me. I have not returned many things but they have done price adjustments quickly. They have also sent me return labels since I do not have a printer. Highly recommend going through them.
11-15-2022 04:24 PM
Recently, I had two problems with Easy Returns. Both returns weren't refunded until they reached South Carolina...the usual way we returned in the past.
Yesterday, AFTER I was notified I received the second refund from the Returns Dept, Easy Returns sent me an email telling me about my refund; which they didn't do.
They also told me not to send a reminder (which I did for both after they didn't respond within the time they said they would); they would notify me in 5-7 days. Hmmm, they never responded at all until after the refund was issued the usual returns department.
Imagine that, Easy Returns taking credit for issuing the refund.
11-15-2022 04:28 PM - edited 11-16-2022 10:13 PM
11-15-2022 06:05 PM - last edited on 11-16-2022 07:23 AM by Susan-QVC
@Susan-QVC wrote:
@Chatyone 2 wrote:
They were great if you needed help they got you help and responded within 24 hrs.. now you have to contact QVC for easy returns and I have done this at least three times since Nov 1 no response.. I finally called customer service on this .. there wouldn't be a problem at all if they put out packing labels and return label in with our purchase.. so fed up .. if you give someone a gift for the holidays you want them to be able to return it with no hassle.. This is a mess.. all the way around .. I will not t order any more gifts from QVC for this reason ..
@Chatyone 2 I am sorry for the frustration, if you have an order that you need a label for please email us the order details to QVCSocialTeam@qvc.com, we will be happy to email/mail a label. Susan
@Susan-QVC I just emailed social team today to track a shipment from 11/8 Order .. tracking info button is not working on that one item in my account. Neither did it work from the emailed confirmation for that item. I know it's only 7 days but, usually it would come by now and I wanted to see where it is. Who should I contact for help with that?
11-15-2022 06:26 PM
@luvmyteddy4 wrote:It was such a hassle trying to get a return label (which I was promised three times from CS) I gave up.
I do not have a fax/copy machine anymore plus getting to the post office is a problem too.
Don't think I've ordered since. I won't be lied to when they say they sent a pickup for me and return labels.
@luvmyteddy4 If you use the qvc return label, the post office will come and pick up your package, eliminating the trip to the PO. Just complete the brief form for a return on the home page of the USPS website.
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