Customer Care

[Georgia Mimi]

Thank you so much for such a timely response.

[Lynnster67]

YES!  I noticed last week that I wasn't getting TSV notices, etc.  And I didn't receive email confirmation of my last order.  When I checked my account, somehow my email preferences/reminders had been deactivated.  I turned them back on, so we'll see what happens ...

Oh, and one of my food A/D mysteriously got cancelled.  When I asked CS, their response referred to another food A/D that processed conrrectly.

[VaBelle35]

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@Beth-QVC wrote:

@VaBelle35

Glad you are getting the TSV info now...the email containing the link for the digital copy of the InsideQ comes out every month approx. the 15th so we missed it this month. Will ensure you get it next month.

Beth QVC

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@Beth-QVC 

Did the December Insider come out? I didn't get the email or hard copy again.

[Wayne-QVC]

@VaBelle35 The December issue was just mailed. 

[VaBelle35]

Thanks @Wayne-QVC  I'll keep an eye out for it.

[VaBelle35]

@Wayne-QVC  Hi Wayne - No Insider email or paper copy yet.

This is the third month, so I'm guessing something is definitely wrong with my account where this is concerned.  I'm not sure why my Insider keeps cancelling.  This has been an ongoing thing for years.

[Wayne-QVC]

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@VaBelle35 wrote:

@Wayne-QVC  Hi Wayne - No Insider email or paper copy yet.

This is the third month, so I'm guessing something is definitely wrong with my account where this is concerned.  I'm not sure why my Insider keeps cancelling.  This has been an ongoing thing for years.

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@VaBelle35 I show you are currently signed up, but please sent me an email to QVCSocialTeam@qvc.com with the address you requested the InsideQ mailed to .

[VaBelle35]

@Wayne-QVC  I just sent you the email.

Thanks for looking into this.