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04-05-2021 12:20 PM
This was damaged when I received it. There is no receipt in the box, there is not a return form on my order page, the chat feature puts me at 46, and to speak to a customer service rep is not available. Are there any other options? I really would like to get this returned for a refund asap. Thanks for any help.
04-05-2021 12:24 PM - edited 04-05-2021 12:30 PM
@SXMGirl wrote:
This was damaged when I received it. There is no receipt in the box, there is not a return form on my order page, the chat feature puts me at 46, and to speak to a customer service rep is not available. Are there any other options? I really would like to get this returned for a refund asap. Thanks for any help.
03/23/2021 | Order #6840678512Laura Geller Artisan All-Stars 4-Piece Auto-Del Medium Shipped on 03/30/2021Medium
@SXMGirl , I'm so sorry it was received damaged, we can email you an invoice with return instructions. We've just sent the invoice, give it a couple hours to come thru.
My apologies again @SXMGirl
Susan
04-05-2021 01:40 PM
@Susan-QVC Thank you so much!
04-05-2021 02:13 PM
Just checking to be sure you knew you could print your own invoice and return slip very easily from your 'Order Status' page.
04-05-2021 02:19 PM
@RespectLife I am aware and had planned to do that. Unfortunately, there was no invoice to print from my order status.
04-14-2021 08:58 AM
@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.
04-14-2021 09:23 AM
@SXMGirl wrote:
@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.
@SXMGirl Sure I can help, let me take a look.
04-14-2021 09:27 AM
@Susan-QVC wrote:
@SXMGirl wrote:
@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.
@SXMGirl Sure I can help, let me take a look. I don't see that you've been charged for the label, I made the notes on the order Previously that it was damaged so when it is processed they are not to deduct $6.95, if you see that they did just let me know, I'll make sure that is refunded.
Susan
04-14-2021 09:38 AM
@Susan-QVC Unfortunately, I deleted the email with the refund.
06-13-2021 09:25 PM
It looks like it's becoming a habit that receipts are not included. Two items that I'd ordered did not come with a receipt. It was so not convenient as not everyone has a printer at home to reprint a receipt. Please let the shipping department know that this is happening more frequently.
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