No Receipt in Order Received

SXMGirl · ‎07-07-2010

This was damaged when I received it. There is no receipt in the box, there is not a return form on my order page, the chat feature puts me at 46, and to speak to a customer service rep is not available. Are there any other options? I really would like to get this returned for a refund asap. Thanks for any help.

03/23/2021 | Order #6840678512

View Order

Laura Geller Artisan All-Stars 4-Piece Auto-Del

Medium

Shipped on 03/30/2021

Estimated Delivery: 03/30/2021

The next time that I hear salt and ice together, it better be in a margarita!

Susan-QVC · ‎06-14-2015

@SXMGirl wrote:

This was damaged when I received it. There is no receipt in the box, there is not a return form on my order page, the chat feature puts me at 46, and to speak to a customer service rep is not available. Are there any other options? I really would like to get this returned for a refund asap. Thanks for any help.

03/23/2021 | Order #6840678512

View Order: #6840678512

Laura Geller Artisan All-Stars 4-Piece Auto-Del Medium Shipped on 03/30/2021

Laura Geller Artisan All-Stars 4-Piece Auto-Del

Medium

Shipped on 03/30/2021

Estimated Delivery: 03/30/2021

@SXMGirl , I'm so sorry it was received damaged, we can email you an invoice with return instructions. We've just sent the invoice, give it a couple hours to come thru.

My apologies again @SXMGirl

Susan

SXMGirl · ‎07-07-2010

@Susan-QVC Thank you so much!

The next time that I hear salt and ice together, it better be in a margarita!

RespectLife · ‎02-27-2012

@SXMGirl

Just checking to be sure you knew you could print your own invoice and return slip very easily from your 'Order Status' page.

SXMGirl · ‎07-07-2010

@RespectLife I am aware and had planned to do that. Unfortunately, there was no invoice to print from my order status.

The next time that I hear salt and ice together, it better be in a margarita!

SXMGirl · ‎07-07-2010

@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.

The next time that I hear salt and ice together, it better be in a margarita!

Susan-QVC · ‎06-14-2015

@SXMGirl wrote:

@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.

@SXMGirl Sure I can help, let me take a look.

Susan-QVC · ‎06-14-2015

@Susan-QVC wrote:

@SXMGirl wrote:

@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.

@SXMGirl Sure I can help, let me take a look. I don't see that you've been charged for the label, I made the notes on the order Previously that it was damaged so when it is processed they are not to deduct $6.95, if you see that they did just let me know, I'll make sure that is refunded.

Susan

SXMGirl · ‎07-07-2010

@Susan-QVC Unfortunately, I deleted the email with the refund.

The next time that I hear salt and ice together, it better be in a margarita!

Angie168 · ‎03-28-2011

It looks like it's becoming a habit that receipts are not included. Two items that I'd ordered did not come with a receipt. It was so not convenient as not everyone has a printer at home to reprint a receipt. Please let the shipping department know that this is happening more frequently.