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Respected Contributor
stellabystarlight
Posts: 2,169
Registered: ‎03-31-2010

New Credit Card will not update on my Past Due order!

‎08-31-2019 01:42 PM

I am past due on an order and tried to update my credit card to another card, and it will not update.  This is the first time this has happened!

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Honored Contributor
Mz iMac
Posts: 18,339
Registered: ‎07-26-2014

Re: New Credit Card will not update on my Past Due order!

‎08-31-2019 02:00 PM

@stellabystarlight 

 

So umm.... did you call CS to let them know? confused.gif  It's faster than waiting for a response from a Mod on a holiday weekend.

 

Backup phone call by an email if it comes to that: QVCSocialTeam@qvc.com

"Never argue with a fool. Onlookers may not be able to tell the difference."


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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: New Credit Card will not update on my Past Due order!

‎08-31-2019 02:09 PM

@stellabystarlight 

I will be happy to look into this for you if you would please send me an email to QVCSocialTeam@qvc.com and include your phone number.

Beth QVC

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Respected Contributor
stellabystarlight
Posts: 2,169
Registered: ‎03-31-2010

Re: New Credit Card will not update on my Past Due order!

‎08-31-2019 02:30 PM

Beth,

 

I just sent the email with my phone number.  Thanks.

 

Karen

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