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Trusted Contributor
Lisa now in AZ
Posts: 1,708
Registered: ‎03-11-2010

Need help with an exchange, please

‎06-25-2021 09:04 PM

I returned my order of Tarte foundation because the color was way too light and said that I wanted an exchange for another color. I tracked my return and it said it had been handed off to an agent. When I called customer service, they said to wait until today to see if it gets exchanged. I don't see anything in my order status about any exchange. Can you help, please? Thank you so much.

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Need help with an exchange, please

‎06-25-2021 09:17 PM

@Lisa now in AZ 

We would be happy to assist you. Please send an email to QVCSocialTeam@qvc.com and include the order # and color you would like.

Beth QVC

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Lisa now in AZ
Posts: 1,708
Registered: ‎03-11-2010

Re: Need help with an exchange, please

‎06-25-2021 09:23 PM

Thank you so much, Beth. I sent the email and color I had requested. Have a wonderful weekend.

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