Customer Care

[Nataliesgramma]

Can I get help from a Customer service rep please....

I ordered and paid for only ONE of these Santas and I got a large box this afternoon with FOUR of the same Santas in it. I am sure you want the other three back. Please let me know how you want me to handle it...

H225120

18" Decorative Santa with Buffalo Check Coat byValerie....

Thank you!

[Love my grandkids]

@Nataliesgramma Hi, best way to get help is to email:

QVCSocialTeam@qvc.com

Give them all your info and what the problem is. They are very helpful.

[RespectLife]

Yes @Nataliesgramma 

Please do contact the Social Team as @Love my grandkids stated.  They will help you.

You may be aware, but I just wanted to mention:

I recently started using the USPS pick up feature when I had a defective item to return.

Used Q label, which you will....and then went on line to USPS.com and scheduled a free pick up.

I get a confirmation of the request and another email confirmation when my carrier picks it up.

No need for you to drag a big box to the PO. 

If it was delivered UPS, QVC can arrange for a UPS pickup also.

[Nataliesgramma]

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@RespectLife wrote:

Yes @Nataliesgramma 

Please do contact the Social Team as @Love my grandkids stated.  They will help you.

You may be aware, but I just wanted to mention:

I recently started using the USPS pick up feature when I had a defective item to return.

Used Q label, which you will....and then went on line to USPS.com and scheduled a free pick up.

I get a confirmation of the request and another email confirmation when my carrier picks it up.

No need for you to drag a big box to the PO. 

If it was delivered UPS, QVC can arrange for a UPS pickup also.

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Thanks for the info....I had hubby take it to the PO for me since he had to take some shirts to the cleaners and he was passing the PO anyway...