Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-01-2018 05:30 AM - edited 06-01-2018 05:37 AM
I purchased the recent Nuface TSV and received it without the necessary power adaptor. I've e-mailed customer service and received a response that QVC is contacting the Nuface company to have the power adaptor delivered to me. I was instructed to respond to the e-mail for tracking information on the new adaptor, which I've done, with no response.
I see that others have reviewed this product and also have not received their power adaptors. This was an expensive product. The color I purchased is sold out, so I do not wish to return it for an exchange, (nor should I have to, when all I need is the power adaptor, which SHOULD have been delivered with the product, in the first place.)
There is also an extended 90 day return policy. This time period of days-to-weeks that I am now waiting for a resolution and a charging apparatus should NOT count toward my 90 day return policy. I should get a fresh 90 days as soon as the adaptor is delivered and I can actually try, and use the product.
This is unacceptable, QVC. Someone needs to be held accountable, and do the right thing by your customers. I'm posting here in hopes that this might be escalated to the appropriate responsible parties.
Thank you.
06-01-2018 07:31 AM
Problems will happen. I understand that. Not responding is a different story and I do not understand that. Why won’t anyone answer this lady?
06-01-2018 08:17 AM
@ Montana wrote:Problems will happen. I understand that. Not responding is a different story and I do not understand that. Why won’t anyone answer this lady?
needs to be tagged to the social team
she could message them on FACebook, or call etc, live chat option is very helpful too and you get a written transcript
no excuse for shipping a product without a charger,
?is it USB chargeable sometime they assume u add yr own
06-01-2018 08:55 AM
OP did as she was instructed to do. In my opinion, that should have been enough.
06-01-2018 09:34 AM
Hi @Suziqzee I am so sorry this happened. I will be happy to look into this for you and try to get that cord for you.
06-01-2018 09:35 AM
@Alice-QVC wrote:Hi @Suziqzee I am so sorry this happened. I will be happy to look into this for you and try to get that cord for you.
Thank you, @Alice-QVC! I appreciate any help you can give me!
06-01-2018 09:41 AM
@jackthebear wrote:
@ Montana wrote:Problems will happen. I understand that. Not responding is a different story and I do not understand that. Why won’t anyone answer this lady?
needs to be tagged to the social team
she could message them on FACebook, or call etc, live chat option is very helpful too and you get a written transcript
no excuse for shipping a product without a charger,
?is it USB chargeable sometime they assume u add yr own
No, it isn't USB chargeable. It has its own charging cradle and power adaptor, which is supposed to come with the unit. It's specifically listed in the inclusions for the device. Another poor soul is under the impression she has to purchase the wire separately, but that is not the case.
I'm guessing they didn't respond to my e-mail because they haven't heard back from Nuface yet, and frankly, the responsibility really is with Nuface for not shipping the adaptor with the device, however, since QVC is the seller, I need them to intervene accordingly. Hopefully Alice will have some success.
06-01-2018 02:56 PM
@Alice-QVC wrote:Hi @Suziqzee, I sent you an email.
Thank you, @Alice-QVC, I sent a response.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788