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Valued Contributor
StephaniM
Posts: 887
Registered: ‎03-03-2016

Need assistance with a shipping item I never received

‎06-22-2018 06:37 PM

I ordered a TSV Logo deessma few weeks ago and never received it.  I checked the tracing number and it indicated that it was received by my local post office 6/11/18.  I took the Tracking information to them this am and their records indicate they never received it.  Now what?  Can someone from CS contact me?  I’ve tried speaking with CS via phone but this seems to be out of the everyday realm they handle

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QVC Customer Care
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Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Need assistance with a shipping item I never received

‎06-22-2018 06:45 PM

@StephaniM

I would be happy to assist you -  can you tell me exactly what item we are looking at?

Beth QVC

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Valued Contributor
StephaniM
Posts: 887
Registered: ‎03-03-2016

Re: Need assistance with a shipping item I never received

‎06-22-2018 07:02 PM

A305433. Logo dress.  Do u need the order number?

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Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Need assistance with a shipping item I never received

‎06-22-2018 07:08 PM

@StephaniM

No need for the order number. I will check it out and send you an email.

Beth QVC

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Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Need assistance with a shipping item I never received

‎06-22-2018 07:18 PM

@StephaniM

sent you an email.

Beth QVC

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Valued Contributor
StephaniM
Posts: 887
Registered: ‎03-03-2016

Re: Need assistance with a shipping item I never received

‎06-22-2018 07:29 PM

Received.  I appreciate your assistance with this matter.  Have a wonderful weekend.

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